United Charter Schools Jobs Assistant Manager Parent Relations

United Charter Schools Jobs Assistant Manager Parent Relations:

Organization: United Charter Schools

POSITION: Assistant Manager Parent Relations

LOCATION: Head Office, Lahore

QUALIFICATION: Master’s in a relevant field

JOB DESCRIPTION

• Oversee and support the student life cycle management, ensuring seamless operations across COC and Franchise schools
• Supervise PROs, providing guidance and ensuring timely resolution of complaints and concerns
• Analyze and manage data related to complaints, ticket updates, and the routing of franchise-specific issues to improve efficiency
• Compile and analyze withdrawal data, understanding reasons for exits and implementing strategies to improve retention
• Organize and oversee training sessions for PROs on company policies and ensure they are equipped to handle challenges effectively
• Address challenges faced by PR teams, providing solutions and strategies to enhance their effectiveness
• Manage admission fee waiver quotas and oversee the implementation of financial aid policies, ensuring adherence to company guidelines

EXPERIENCE: At least 3-5 years of relevant customer service / relationship experience. Preferably as a Team Lead (or equivalent) in a Telco Call Centre. Experience of actual training delivery, on customer services, would be preferred

SKILLS REQUIRED:

• Advanced proficiency in MS Office Suite
• Thorough understanding of Customer Services processes and complaint resolution techniques
• Advanced English language proficiency (written/spoken)

Interested candidates can share their resumes at careers@unitedcharterschools.net

Kindly mention the job title in the subject of the email.

United Charter Schools Jobs Assistant Manager Parent Relations