Sybrid Pvt Ltd Jobs February 2023

Sybrid Pvt Ltd Jobs February 2023:

We are hiring Assistant Manager Operations- International!

Office Location: Karachi
Qualification: Graduation or Equivalent. Preferred Master’s Degree.
Experience: 5 to 6 Years of Experience in International Call/ Contact Center Operations.
Apply at: careers@sybrid.com

Note: Make sure to mention ‘Job Title’ in the subject line

Job Specifications and Duties:

Critical to Client

• Setting and meeting performance targets for speed, efficiency and quality
• Ensure campaigns promotional and marketing materials activities are properly communicated and executed to CSEs timely through teams
• Managing the Contact Center Operations by keeping strong communication with Clients.
• Ensure all agreed Operational SLAs
• To ensure services UP Time as per agreed SLAs with the help of Support departments.

Critical to Operations

• Ensure effective communication with Internal and external customers.
• Recognizes and reward the efficient performance of subordinates.
• Keen monitoring of team member’s performance through Team Leaders / Supervisors.
• Provision of technical, objective and goal oriented support to the Team Leaders / Supervisors.
• To Manage the Control of Shift Leakages, Shrinkage & Discipline.

Should be responsible to comply with the standards within the company e.g. ISMS, HIPPA etc.

We are hiring Supervisor Operations- International!

Office Location: Karachi
Qualification: Graduation or equivalent. Preferred Master’s Degree.
Experience: 3 to 4 Years of Experience in International Call/ Contact Center Operations.
Apply at: careers@sybrid.com

Note: Make sure to mention ‘Job Title’ in the subject line

Job Specifications and Duties:

Critical to Client

• Setting and meeting performance targets for speed, efficiency and quality
• Ensure campaigns promotional and marketing materials activities are properly communicated and executed to agents timely.
• Managing the Contact Center Shifts by keeping strong communication with Clients.
• Updates job knowledge by participating in client emails/promotions
• Prepare the relevant executive and operational reports on a timely basis (if required)
• Ensure follow up calls on complaints through teams to avoid any external complaint

Critical to Operations

• Ensure on active/professional communication skills for Internal and external customers
• Recognizes the results of all subordinates
• Keen monitoring of team member’s performance through Team Leaders
• Provision of technical, objective and goal oriented support to the team member
• Control Shift Leakages, Shrinkage & Discipline

People Management/Coaching

• Ensure a complete understanding towards team on client targeted areas
• Reviewing the performance of staff, identifying training needs and planning training sessions
• Actively participates and promotes incentive programs
• Coaching & Counseling of Team Leads to build a strong team of agents
• Keep the Team Leaders & Agents motivated during shifts.

Customer Focus

• Researching and understanding client business operations and agenda
• Identifying and articulating project drivers, strategic fit and commercial benefits with client
• Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
• Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback

Sybrid Pvt Ltd Jobs February 2023