Sybrid Pvt Ltd Jobs February 2023
Sybrid Pvt Ltd Jobs February 2023:
We are hiring Assistant Manager Operations- International!
Office Location: Karachi
Qualification: Graduation or Equivalent. Preferred Master’s Degree.
Experience: 5 to 6 Years of Experience in International Call/ Contact Center Operations.
Apply at: [email protected]
Note: Make sure to mention ‘Job Title’ in the subject line
Job Specifications and Duties:
Critical to Client
- Setting and meeting performance targets for speed, efficiency and quality
- Ensure campaigns promotional and marketing materials activities are properly communicated and executed to CSEs timely through teams
- Managing the Contact Center Operations by keeping strong communication with Clients.
- Ensure all agreed Operational SLAs
- To ensure services UP Time as per agreed SLAs with the help of Support departments.
Critical to Operations
- Ensure effective communication with Internal and external customers.
- Recognizes and reward the efficient performance of subordinates.
- Keen monitoring of team member’s performance through Team Leaders / Supervisors.
- Provision of technical, objective and goal oriented support to the Team Leaders / Supervisors.
- To Manage the Control of Shift Leakages, Shrinkage & Discipline.
Should be responsible to comply with the standards within the company e.g. ISMS, HIPPA etc.
We are hiring Supervisor Operations- International!
Office Location: Karachi
Qualification: Graduation or equivalent. Preferred Master’s Degree.
Experience: 3 to 4 Years of Experience in International Call/ Contact Center Operations.
Apply at: [email protected]
Note: Make sure to mention ‘Job Title’ in the subject line
Job Specifications and Duties:
Critical to Client
- Setting and meeting performance targets for speed, efficiency and quality
- Ensure campaigns promotional and marketing materials activities are properly communicated and executed to agents timely.
- Managing the Contact Center Shifts by keeping strong communication with Clients.
- Updates job knowledge by participating in client emails/promotions
- Prepare the relevant executive and operational reports on a timely basis (if required)
- Ensure follow up calls on complaints through teams to avoid any external complaint
Critical to Operations
- Ensure on active/professional communication skills for Internal and external customers
- Recognizes the results of all subordinates
- Keen monitoring of team member’s performance through Team Leaders
- Provision of technical, objective and goal oriented support to the team member
- Control Shift Leakages, Shrinkage & Discipline
People Management/Coaching
- Ensure a complete understanding towards team on client targeted areas
- Reviewing the performance of staff, identifying training needs and planning training sessions
- Actively participates and promotes incentive programs
- Coaching & Counseling of Team Leads to build a strong team of agents
- Keep the Team Leaders & Agents motivated during shifts.
Customer Focus
- Researching and understanding client business operations and agenda
- Identifying and articulating project drivers, strategic fit and commercial benefits with client
- Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
- Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback
Sybrid Pvt Ltd Jobs February 2023
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