Reckitt Benckiser RB Pakistan Jobs CS & Logistics Manager
Reckitt Benckiser RB Pakistan Jobs CS & Logistics Manager
Job Advert: Want to give your customers a reason to be happy? As CS & Logistics Manager – Hygiene Home Pakistan with RB, you’ll have the freedom to find new ways for you and your team to delight them.
The Customer Services and Logistics Manager will be having a team comprising FG Distribution Centre and Embellishment Centres across the country, along with customer services executives, and directly reports to the Supply Manager.
Key Job Accountabilities
Logistics
- Assist the sales team in meeting monthly sales targets by setting up an effective warehousing and logistics system.
- To lead and guide the 3PLs and DCs, to get Green in relevant audits.
- Maintain inventory record accuracy (Finished Goods) at the DC’s so as to create an optimized buffer quantity to support fluctuation between demand and supply.
- Monthly resolution of short/ excess, deleted, damaged, re-workable & redundant finished goods by conducting monthly cycle count/stock checks at all the locations (DCs Finished Goods and RB factory) & by issuing NCR
Key Job Accountabilites
Customer Service
- Ensure prompt and effective response to customer complaints and issues to optimize customer satisfaction.
- Provide primary sales/payments/pending orders related information to all sales force on a regular basis to keep the team updated
- Provide inventory availability/shortage position to sales force and customers on SOS basis
- Coordinate with Supply Chain/Trade Marketing/Marketing for proper availability of inventory at all warehouses in time to fulfil customers demand
- Ensure warehouse-wise stock split according to regional forecast/demand to Supply/Logistic every month to make inventory available accordingly.
- Prepare customized reports and provide relevant information to internal stakeholders to suit business needs
- Monitor monthly achievement/trend of sales/payment vs target on a daily basis Apply
