Pak Elektron Limited PEL Jobs Customer Service Officer
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Pak Elektron Limited PEL Jobs Customer Service Officer:
PEL is looking for a Customer Service Officer for its Karachi Office. Incumbent must have completed his graduation/master’s degree from HEC recognized institute along with 02-03 years of experience in the Appliances Industry. Interested candidates may please apply at [email protected] while mentioning the Position Title in the subject line.
Applications Deadline: Feb 17, 2020
Job Responsibilities:
- Greet walk-in customers, register their complaints in CRM and assigning jobs to concerned technicians.
- Register customer’s complaints in CRM and assigning a job to concerned technicians.
- Collect all relevant information of the customer, unit and job request.
- Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint
- Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.
- Inform customers in case of a change in repair time, cost or extent of agreed work.
- Coordinate with workshop supervisors for delivery of the unit to a customer after repair.
- Complete the job card in all respects after repair and forward it to Accountant for invoicing.
- Prepare and maintain necessary documents and reports
