AlKhair Foam Jobs Customer Support Officer
AlKhair Foam Jobs Customer Support Officer:
Organization: AlKhair Foam
Position: Customer Support Officer
Job Summary
Join Al khair Gadoon Ltd. to deliver responsive, professional customer support across calls, WhatsApp, email, and other channels.
Help customers resolve inquiries, access accurate product information, and receive timely updates on orders and deliveries.
Key Responsibilities:
·Handle customer inquiries and complaints promptly and professionally.
·Provide accurate product information, pricing, and order details.
·Process customer requests and coordinate with Sales, Warehouse, and Dispatch teams.
·Follow up on pending orders, deliveries, and unresolved complaints.
·Maintain customer records and complete interaction histories.
·Track customer issues through to resolution.
·Collect customer feedback and identify opportunities to improve service.
·Prepare daily customer support and complaint reports.
Qualifications:
·Customer-focused approach with strong communication and problem-solving abilities.
·Ability to coordinate across departments and manage multiple customer requests efficiently.
Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
· 3–5 years of experience in Customer Support or Customer Service.
· Practical experience in complaint handling, customer inquiries, and order coordination.
Required Skills:
·Excellent verbal and written communication
·Customer handling and complaint resolution
·MS Excel and MS Office
·Professional WhatsApp and e-mail communication
·Strong coordination, record-keeping, and follow-up skills
·Ability to prioritize multiple queries and work effectively under pressure
Apply Now: http://jobs.santaa.com
AlKhair Foam Jobs Customer Support Officer
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