Raqami Islamic Digital Bank Jobs Team Leader Call Center
Raqami Islamic Digital Bank Jobs Team Leader Call Center:
Organization: Raqami Islamic Digital Bank
We’re Hiring: Team Leader – Call Center
Location: Lahore
Department: Operations
Key Responsibilities:
• Lead and manage call center agents to achieve KPIs (SLA, quality, conversions)
• Monitor performance, call quality, and customer satisfaction
• Handle escalations and ensure timely issue resolution
• Prepare performance reports and coach team members
• Ensure compliance with internal and regulatory standards
• Identify process improvements to enhance customer experience
Requirements:
• Bachelor’s degree
• 1-2 years of call center/customer service experience
• Strong communication, and analytical skills
• Proficiency in CRM tools and MS Excel
If you are passionate about digital transformation in banking, then apply now at [email protected]
Raqami Islamic Digital Bank Jobs Team Leader Call Center
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