Mobilink Jazz Jobs July 2024

Organization: Mobilink Jazz

Position: Expert Prepaid Segment

Description Grade Level: Contractual (06 months)

Location: Islamabad

Last date to apply: 15th July, 2024

What is Expert Prepaid Segment?

The ideal candidate will play a leading role in prepaid segment’s base management by devising and implementing strategy for sub-segment’s life cycle and revenue enhancement to sustain voice business and grow the data business along-with growth in Multiplay segment. The candidate should have sound analytical skills, experience in customer lifecycle management, ability to envision a personalized portfolio as well as contextual marketing use cases, and great at stakeholders’ management.

A 13-member team (including the department head) with 03 sub-teams. You will be part of a 5-member sub-team reporting to the Head of Prepaid Segment

What does Expert Prepaid Segment do?

• Work with Head of Prepaid Segment for development of Value led growth strategy in line with business objectives
• Increase product and campaign engagement leading to increase in ARPU, increase activity levels of subscribers, management of churn and enhanced revenue
• Monitor internals KPI’s including subscribers, traffic, revenue etc. and identify gaps for new initiatives
• Review post product change impact for all engagement initiatives and propose optimal way forward
• Act as a bridge between Prepaid segment team and CVM team for implementation of the base management strategy
• Ability to build strong relationships with other teams: CVM, Pricing, Finance, Product development, Regional & CC Teams to ensure operational excellence in executing overall strategy

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.Requirements

Experience and Educational Requirements:

• Business graduate from a recognized institute with 5 years of experience in a similar role

Soft skills and technical skills required

• Understand CMS, BI Tools, and data science capabilities
• Microsoft Office is an absolute requirement; the candidate must be extremely proficient with Excel and PowerPoint. Good to have Power BI / Tableau skills
• Have sound analytical abilities, problem identification, and resolution skills, and creative/consumer insights abilities.
• Have strong interpersonal and communication skills to motivate and work closely with a diverse, cross-functional team of professionals

Location: Islamabad Apply

Position: Manager Business Support

Grade Level: L3
Location: Islamabad

What is Manager Business Support?

The Manager Business Support is a senior leadership position responsible for overseeing and optimizing the business support functions within an organization. This role involves strategic planning, operational efficiency, and team leadership to ensure that all administrative and support services align with the company’s overall goals. Key responsibilities include managing budgets, leading projects, ensuring compliance with regulations, and fostering innovation. The Manager Business Supportworks closely with various departments to meet their needs effectively, continuously seeking improvements in processes and services to enhance productivity and organizational effectiveness.

The role reports directly to the Head of Indirect Sales Channel.

Requirements

What does Manager Business Support do?

• Develop and implement business support strategies aligned with overall company goals
• Identify opportunities for operational improvements and drive initiatives to enhance efficiency
• Implement best practices and standard operating procedures (SOPs) to optimize processes
• Lead, mentor, and manage the business support team, fostering a collaborative and high-performance culture
• Monitor customer support metrics and KPIs, addressing any issues promptly to ensure high service standards
• Monthly Sales Targets setting to achieve the overall yearly Sales Target of Channel
• Work closely with internal stakeholders, including sales, marketing, and Channel Planning teams to ensure alignment and support for business initiatives
• Facilitate communication and coordination across departments to enhance overall business performance
• Prepare regular reports on business Achievements, performance, and outcomes
• Conduct analysis to identify trends, insights, and areas for improvement
• Identify potential risks within business support functions and develop mitigation strategies
• Ensure compliance with industry regulations and company policies
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency
• Communicating regions strategy and performance to leadership and other stakeholders

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Manager Business Support?

• Holds a Bachelor’s or Master’s Degree, preferably in Business administration (MBA)
• Strategic Planning, Reporting and Data Analysis skills
• Excellent communication and Presentation skills
• Minimum of 6+ years of experience in a similar role within the telecom sector
• Extensive experience in business support or operations management, preferably within the telecom sector

Location: Islamabad Apply

Mobilink Jazz Jobs July 2024