MCB Bank Ltd Jobs Contact Center Executive

MCB Bank Ltd Jobs Contact Center Executive:

MCB Bank Ltd requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Contact Center Executive

Brief Job Description:

  • Answer incoming customer phone calls and take appropriate action for each call
  • Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
  • To endure that the highest level of quality customer care is delivered and all problem incidences are reported and highlighted
  • Achieve established standards for call handling quality, Sales and productivity
  • Capture customer’s data as per defined standard operating procedures
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Utilizing software, databases, scripts, and tools appropriately
  • Ensure compliance with all company/client policies, procedures and practices
  • Positive Attitude, goal-oriented and team player

Skill Summary:

  • Excellent interpersonal communication skills
  • Excellent listening skills
  • Strong computer skills
  • Problem Solving Skills
  • High level of professionalism
  • Flexible in working

Experience: Fresh
Degree: Minimum Bachelor degree
Location: Islamabad, Karachi, Lahore

Last date for submission of application is August 09, 2021 Apply

MCB Bank Ltd Jobs Contact Center Executive


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