MCB Bank Ltd Jobs Contact Center Executive
MCB Bank Ltd Jobs Contact Center Executive:
MCB Bank Ltd requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Contact Center Executive
Brief Job Description:
- Answer incoming customer phone calls and take appropriate action for each call
- Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
- To endure that the highest level of quality customer care is delivered and all problem incidences are reported and highlighted
- Achieve established standards for call handling quality, Sales and productivity
- Capture customer’s data as per defined standard operating procedures
- Attend mandatory training sessions to stay updated on product or company policy changes
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Utilizing software, databases, scripts, and tools appropriately
- Ensure compliance with all company/client policies, procedures and practices
- Positive Attitude, goal-oriented and team player
Skill Summary:
- Excellent interpersonal communication skills
- Excellent listening skills
- Strong computer skills
- Problem Solving Skills
- High level of professionalism
- Flexible in working
Experience: Fresh
Degree: Minimum Bachelor degree
Location: Islamabad, Karachi, Lahore
Last date for submission of application is August 09, 2021 Apply
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