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Appedology Pvt Ltd Jobs QA Executive

Appedology Pvt Ltd Jobs QA Executive:

We are looking for a QA Executive.

Interested candidates can also apply here

Job Description :

  • Participates in designing call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Performs monitoring of customer care email responses
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned
  • Run Audit and Conduct feedback.

Further information at: https://hrm.appedology.pk/careers for open positions

Appedology Pvt Ltd Jobs QA Executive 01
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Appedology Pvt Ltd Jobs QA Executive

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