Wi Tribe Pakistan Ltd Jobs Workforce Analyst

Wi Tribe Pakistan Ltd Jobs Workforce Analyst

wi-tribe Pakistan Ltd. is hiring for Call Center!
Join us on the LTE Advanced (Equivalent to 4.5G) revolution!
Position: Workforce Analyst
Location: Islamabad

Job Summary:

  • Responsible for the accuracy of forecasting (call volume and staffing)
  • Accountable for monitoring service levels, call volumes, and agent adherence and taking corrective action as needed
  • Ensure schedules are accurately produced and validated
  • Complete projects for the call centers as needed
  • Ensure policies and procedures are been followed.
  • Manage daily activities
  • Develop and implement new processes and procedures to improve operating efficiency, timeliness and workflow coordination
  • Other duties as per requirement.
  • Must be committed to be available on 24×7 bases to meet the requirement of Contact Center

Qualification & Experience: Minimum graduation & work experience of 1 year in contact center

LAST DATE TO APPLY: 25 July 2019 Apply

Wi Tribe Pakistan Ltd Jobs Workforce Analyst

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