United King Foods Jobs IT Support Officer

United King Foods Jobs IT Support Officer:

United King Foods required urgently Required – IT SUPPORT PERSON

Location: Karachi

Job Responsibilities:

  • Manage/Assist Help Desk team remotely, including staff supervision
  • Receive and respond to IT queries promptly
  • Manage asset inventory
  • Assist employees as to when required, with technical issues; document incidents for future reference
  • Collaborate with internal partners to implement new technologies to improve operational efficiency
  • Communicating with users, diagnosing hardware and software malfunctions, troubleshooting problems
  • Determining personnel requirements, setting schedules, and ensuring that those in the Support Team have adequate resources to complete their jobs.
  • Ensure customer service is timely and accurate on a daily basis
  • Manage escalations as per defined SLAs.
  • Establish best practices through the entire technical support process
  • Develop daily, weekly and monthly reports on the help desk team’s productivity with recommendations and trends
  • Provide customer feedback to your manager

Education and Experience: At least Diploma & IT Certifications

How to Apply: Interested candidates are requested to apply on [email protected] Please mention the position on subject line i.e. IT SUPPORT PERSON

Last Date of Apply: 06th May 2021

United King Foods Jobs IT Support Officer

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