TPL Corporation Ltd Jobs IT Service Desk Analyst

TPL Corporation Ltd Jobs IT Service Desk Analyst:Career Opportunity for IT Service Desk Analyst:
TPL Corp is the investment holding company of the TPL Group with investments across the insurance, real estate, transport, security, technology, vehicle and container tracking, navigation and mapping solutions and financial sectors.

Number of positions: 01
Location: Karachi

Responsibilities:

  • Maintain high performing service support functions including and IT Service Desk, Desktop Support.
  • As owner of the escalation process the Service Delivery Lead will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Provide regular and accurate management reporting on IT Service performance
  • Effectively deliver / manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.

Qualification and Experience:

  • Bachelors or Master’s degree in Computer Science from a reputed University.
  • 3 to 5 years of experience in IT service delivery.

Please send your resume to: [email protected] and mention position in the subject line.

TPL Corporation Ltd Jobs IT Service Desk Analyst

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