Touchstone Communications Jobs Quality Assurance Specialist
Touchstone Communications Jobs Quality Assurance Specialist
Organization: Touchstone Communications
We are hiring a Quality Assurance Specialist!
Islamabad – On-Site | Night Shift
What You’ll Do:
· Audit calls, emails & chats to ensure quality compliance
· Evaluate agent performance using QA scorecards
· Identify gaps & recommend corrective actions (CAPA)
· Deliver feedback, coaching & training support
· Prepare QA reports, dashboards & compliance summaries
What We Need:
· Bachelor’s in Business, Communications, or related field
· 1–3 years of QA experience in a BPO or contact center
· Strong analytical skills & attention to detail
· Excellent verbal & written communication
· Proficiency in MS Office
· CRM & QMS knowledge is a plus
Touchstone Communications Jobs Quality Assurance Specialist
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