Systems Limited Jobs Email & Chat Specialist

Email Support Specialists at Systems Limited communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.

Responsibilities:

  • Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
  • Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
  • Providing information to customers for company products and services.
  • Work with management for customer services initiatives and continuous quality improvement.
  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
  • Meeting all operational targets and customer service/experience related KPIs.

Requirements:

  • Intermediate/A Levels/Graduation preferably.
  • 1 to 4 years’ experience in customer service, the content writing experience is highly preferred.
  • Excellent written English communication and interpersonal skills.
  • Knowledge of performance evaluation procedures.
  • Good analytical skills in reading and listening.
  • Strong attention to detail.
  • Effective time management and organizational skills.
  • Work independently as well as in a team environment.
  • Case/ticket management skills.
  • Analytical and problem-solving skills.
  • Work professionally with customers and co-workers, treating with both enthusiasm and respect.
  • Display empathy, understanding, and patience with employees and external customers.
  • Maintain confidentiality
  • Handle multiple projects simultaneously within established time constraints
  • Proficient computer skills including experience with Microsoft Office Suite

Job Type: Full-time
Salary: Rs25,000.00 to Rs45,000.00 /month
Experience: Customer Service: 1 year (Preferred)
Location: Karachi (Required)
Language: English (Required)
Work Remotely: Yes

Interested candidates can share their resumes at [email protected] while mentioning the position “Email and Chat Specialist” in subject line

Systems Limited Jobs Email & Chat Specialist

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