Pak Qatar Takaful Group Jobs October 2024

Pak Qatar Takaful Group Jobs October 2024:

Organization: Pak Qatar Takaful Group

We are seeking a dynamic and experienced individual to join our team as Head of Motor Claims. This leadership role offers a unique opportunity to oversee and manage the entire motor claims process, ensuring efficient claims settlement and superior customer service.

Qualification & Experience Required:

· Bachelor’s degree in Commerce, Business Administration, Management, or a related field. A Master’s degree is preferred.
· Minimum of 7-10 years of experience in motor claims management within the insurance/takaful industry.

Skills Required:

· In-depth knowledge of general takaful products, motor claims, insurance policies, and regulatory requirements
· Strong leadership and team management skills
· Maintain good relationships with 3s and non-3s workshops all over Pakistan
· Good interpersonal and negotiation skills
· Strong analytical, negotiation, and decision-making abilities
· Excellent communication skills, both written and verbal
· Ability to manage multiple tasks in a fast-paced environment

Job Role:

· Lead and manage the motor claims department, ensuring timely and accurate processing of claims.
· Oversee claims investigations, assessments, and negotiations with clients, third parties, and service providers.
· Close co-ordinations with 3s and non-3s workshops
· Provide technical advice and support to the team of staff falling within the motor claims
· Collaborate with internal departments (underwriting, risk management) to streamline claims handling
· Strong analytical/presentation skill and analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all chargeback expenses and provide report to management. Apply

We are looking for a dynamic Customer Service Officer who is quick to learn, adaptable, and willing to go the extra mile to ensure an exceptional customer experience. This is a junior-level position, perfect for candidates looking to grow in the financial services industry.

Qualification & Experience Required:

· Bachelor’s degree from a reputable institution
· Minimum 1 year of relevant experience preferably in Takaful / Insurance / Mutual Funds or Asset Management Companies (AMCs)
· A strong desire to learn and adapt in a customer-centric, fast-moving environment.

Skills Required:

· Strong problem-solving skills and a customer-first attitude, always willing to go the extra mile
· Ability to multitask and process information quickly in a fast-paced environment
· A dynamic, growth-oriented mindset with a passion for continuous learning
· Excellent interpersonal, communication, and negotiation abilities
· Proficiency in MS Office, especially Excel – Strong analytical skills are a must

Job Role:

· Participant Engagement: Serve as the primary point of contact for HNW participants, following up with them via calls and messages to gather required documentation and address requests raised by internal departments

· Negotiation & Problem Resolution: Handle negotiation calls with participants to resolve their concerns efficiently, ensuring smooth interactions and positive outcomes

· Complaint Handling: Address walk-in participants’ grievances with care and provide personalized resolutions to meet their needs

· Policy Communication: Draft basic policy-related letters, ensuring accuracy, and manage the scanning and dispatch of documents

· Relationship Management: Build and maintain strong relationships with participants, engaging with them via calls and in-person to resolve issues and provide outstanding service. Apply

Pak Qatar Takaful Group Jobs October 2024