ITEL Energy Jobs Call Center Manager

April 14, 2026 admin

ITEL Energy Jobs Call Center Manager :

Organization: ITEL Energy

🚨 𝗛𝗶𝗿𝗶𝗻𝗴: 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗿
𝗪𝗲 𝗮𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 𝗮𝘁 𝗜𝗧𝗘𝗟 𝗘𝗻𝗲𝗿𝗴𝘆
📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗟𝗮𝗵𝗼𝗿𝗲, 𝗣𝗮𝗸𝗶𝘀𝘁𝗮𝗻
📩 𝗧𝗼 𝗔𝗽𝗽𝗹𝘆 – 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗗𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝘄𝗶𝘁𝗵:
apply via email
📧 [email protected]
📧 CC: [email protected]
📌 𝗠𝗲𝗻𝘁𝗶𝗼𝗻 𝗲𝘅𝗮𝗰𝘁 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝘁𝗶𝘁𝗹𝗲 𝗮𝗻𝗱 𝗰𝗶𝘁𝘆 𝗶𝗻 𝘁𝗵𝗲 𝘀𝘂𝗯𝗷𝗲𝗰𝘁 𝗹𝗶𝗻𝗲

𝗝𝗼𝗯 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:

Lead and manage overall call center operations
Ensure service quality, KPI achievement, and customer satisfaction
Maintain efficient, stable, and cost-effective performance

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

Oversee daily call center operations and ensure SLA compliance
Define and monitor KPIs (call answer rate, response time, customer satisfaction)
Manage and train agents and team leaders
Optimize processes to improve efficiency and customer experience
Handle escalated complaints and critical issues
Coordinate with sales, technical, and other departments
Control operational costs and improve resource utilization
Prepare reports and continuous improvement plans

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

Diploma or above (Bachelor’s preferred)
4+ years call center experience (2+ years in managerial role)
Strong understanding of KPIs and SLAs
Excellent leadership and communication skills
Ability to work under pressure and solve problems effectively
Proficient in MS Office and call center systems
Good command of English

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:

Experience in e-commerce, after-sales, or technical support
Experience managing multilingual teams (English + Urdu)
Familiarity with CRM systems (e.g., Salesforce)
Join ITEL Energy and lead a high-performing call center team delivering exceptional customer experience across Pakistan.