i2c inc Jobs Software Engineer Technical Product Support
i2c inc Jobs Software Engineer Technical Product Support:
Software Engineer – Technical Product Support
Location: Lahore
Education: BCS, MCS
Number of Positions: 30
Job Description
- Communicate directly with clients to provide desired information and status on technical inquiries.
- Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
- Primarily responsible for efficient and effective analysis and resolution of product related queries.
- Generating and providing data or reports to clients and other stakeholders
- Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
- Log, identify, analyze, and resolve issues related to software products.
- Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.
Skills:
- Excellent database concepts and SQL skills.
- Ability to analyze, troubleshoot and solve problems.
- Use ticketing system and other software to maintain data related issues and respective resolutions.
Interested candidates, please apply at [email protected] with subject ‘Technical Product Support’
i2c inc Jobs Software Engineer Technical Product Support
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