ITEL Energy Jobs Call Center Manager
ITEL Energy Jobs Call Center Manager :
Organization: ITEL Energy
🚨 𝗛𝗶𝗿𝗶𝗻𝗴: 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗿
𝗪𝗲 𝗮𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 𝗮𝘁 𝗜𝗧𝗘𝗟 𝗘𝗻𝗲𝗿𝗴𝘆
📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗟𝗮𝗵𝗼𝗿𝗲, 𝗣𝗮𝗸𝗶𝘀𝘁𝗮𝗻
📩 𝗧𝗼 𝗔𝗽𝗽𝗹𝘆 – 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗗𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝘄𝗶𝘁𝗵:
apply via email
📧 [email protected]
📧 CC: [email protected]
📌 𝗠𝗲𝗻𝘁𝗶𝗼𝗻 𝗲𝘅𝗮𝗰𝘁 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝘁𝗶𝘁𝗹𝗲 𝗮𝗻𝗱 𝗰𝗶𝘁𝘆 𝗶𝗻 𝘁𝗵𝗲 𝘀𝘂𝗯𝗷𝗲𝗰𝘁 𝗹𝗶𝗻𝗲
𝗝𝗼𝗯 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:
- Lead and manage overall call center operations
- Ensure service quality, KPI achievement, and customer satisfaction
- Maintain efficient, stable, and cost-effective performance
𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
- Oversee daily call center operations and ensure SLA compliance
- Define and monitor KPIs (call answer rate, response time, customer satisfaction)
- Manage and train agents and team leaders
- Optimize processes to improve efficiency and customer experience
- Handle escalated complaints and critical issues
- Coordinate with sales, technical, and other departments
- Control operational costs and improve resource utilization
- Prepare reports and continuous improvement plans
𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
- Diploma or above (Bachelor’s preferred)
- 4+ years call center experience (2+ years in managerial role)
- Strong understanding of KPIs and SLAs
- Excellent leadership and communication skills
- Ability to work under pressure and solve problems effectively
- Proficient in MS Office and call center systems
- Good command of English
𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
- Experience in e-commerce, after-sales, or technical support
- Experience managing multilingual teams (English + Urdu)
- Familiarity with CRM systems (e.g., Salesforce)
Join ITEL Energy and lead a high-performing call center team delivering exceptional customer experience across Pakistan.
ITEL Energy Jobs Call Center Manager
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