NBP Funds Jobs Assistant Manager Pay Support

April 3, 2026 admin

NBP Funds Jobs Assistant Manager Pay Support:

Organization: NBP Funds

Position: ASSISTANT MANAGER N-PAY SUPPORT

Role Overview

NBP Funds N-Pay is an online payment solution that enables organizations, corporate entities, and SMEs to securely and efficiently process salary disbursements as well as other payments with just a few clicks. This role is responsible for managing end-to-end client onboarding, providing operational support, and ensuring a seamless digital payment experience for corporate and high-value clients using the N-Pay platform. The ideal candidate will play a key role in enhancing customer satisfaction, ensuring compliance, and driving digital adoption, while coordinating with internal stakeholders for efficient service delivery.

Key Responsibilities:

Facilitate HNI (High Net-Worth Individual) clients with N-Pay registration, activation, and effective usage of digital services.
Assist to use corporate ID (N-Pay), including account unblocking, password resets, and access restoration in line with security protocols.
Liaise with internal departments (IT, Compliance, Operations) for issue resolution and process improvements.
Build and maintain long-term client relationships, particularly with priority and HNI customers.
Process requests related to transaction limit enhancements, ensuring timely approvals and system updates.
Identify opportunities to improve digital adoption and customer experience within N-Pay services.

Desirable Education, Skills Knowledge & Experience:

Bachelor/master’s degree in business administration or relevant field.
3-5 years of proven experience in customer Service position.
Excellent communication and interpersonal skills with the ability to handle high-profile clients.
Effective time management and ability to work under pressure in a fast-paced environment.
Good personality and professional presentability, with a customer-facing approach.

Location: Head Office, Karachi

Department: Customer Services and Complaints Management

To Apply: Submit your CV and cover letter outlining your experience to [email protected]

Ethnicity, Gender, Religion and Disability need not to be an obstacle to success. We encourage and promote representations from all segments of the society.