Systems Limited Jobs Email & Chat Specialist

April 11, 2020 admin

Email Support Specialists at Systems Limited communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.

Responsibilities:

Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
Providing information to customers for company products and services.
Work with management for customer services initiatives and continuous quality improvement.
Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Meeting all operational targets and customer service/experience related KPIs.

Requirements:

Intermediate/A Levels/Graduation preferably.
1 to 4 years’ experience in customer service, the content writing experience is highly preferred.
Excellent written English communication and interpersonal skills.
Knowledge of performance evaluation procedures.
Good analytical skills in reading and listening.
Strong attention to detail.
Effective time management and organizational skills.
Work independently as well as in a team environment.
Case/ticket management skills.
Analytical and problem-solving skills.
Work professionally with customers and co-workers, treating with both enthusiasm and respect.
Display empathy, understanding, and patience with employees and external customers.
Maintain confidentiality
Handle multiple projects simultaneously within established time constraints
Proficient computer skills including experience with Microsoft Office Suite

Job Type: Full-time
Salary: Rs25,000.00 to Rs45,000.00 /month
Experience: Customer Service: 1 year (Preferred)
Location: Karachi (Required)
Language: English (Required)
Work Remotely: Yes

Interested candidates can share their resumes at [email protected] while mentioning the position “Email and Chat Specialist” in subject line