Emirates Jobs Senior Sales Support Assistant

October 27, 2019 admin

Emirates Jobs Senior Sales Support Assistant

SENIOR SALES SUPPORT ASSISTANT
Closing Date: 04-Nov-2019

JOB PURPOSE
To communicate product information, provide a high level of customer service to the travel trade and to airline customers, and to provide relevant reports, thereby contributing to the Network Air Product team’s delivery of set targets and annual business objectives.

Job Outline:

Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.
Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings, thus enabling the relevant airline to maintain a leading competitive edge among competing airlines.
Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates.
Provide timely reports and analysis as required, to support the NAP and airline business plan.
Perform relevant administrative duties on an ad hoc basis.

QUALIFICATIONS & EXPERIENCE
Experience: Customer Service.Customer Relations : 3+ Years
Qualification: Degree or Honours (12+3 or equivalent)

Knowledge/Skills:
Basic fares and ticketing qualification from a recognised institute or airline.
Experience p referably in an airline or travel agency. Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre. Knowledge of MS Office packages. Knowledge of world geography. Apply