Shell Pakistan Jobs October 2023

October 4, 2023 admin

Shell Pakistan Jobs October 2023:

Shell Pakistan is hiring Customer Success Specialist (CSS) – Mobility for its Customer Operations Pakistan team in Karachi!

The Customer Operations Team’s main purpose is to provide the best market customer experience to our customers, when they contact Shell. The CSS will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.

Education & Experience:

Bachelor’s degree or higher
Proficient in relevant computer applications [MS-Word/Excel/PowerPoint/Outlook]
Language proficiency: Urdu & English (verbal & written skills)
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Knowledge of social media platforms
0-2 years of call center experience or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

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Shell Pakistan is hiring Payroll Advisor for its Human Resources team in Karachi!

The Payroll Advisor will oversee the complete Expense Management System (EMS) process, serving as the bridge between employees and our partner bank. They will play a central role in managing EOBI, final settlements, and employee filings. The ideal candidate will take full responsibility for efficiently addressing employee expense-related issues, resolving complaints, and handling inquiries.

Job Description:

Manage the end-to-end Expense Management System (EMS) process, by reviewing claims pertaining to corporate card, non-corporate card and incidental expenses.
Managing EMS mapping of line managers and updating Memorandum of Authority for financial approvers for expense claims
Acting as a liaison between employees and the partner bank for issuance, replacement, cancellation, and limit enhancement requests of corporate cards.
Preparing General Payment Request Forms (GPRFs) for the bank, EOBI, and other affiliate partners under your management
Ensuring annual budget is maintained with corporate card provider
Maintaining a workable relationship with corporate card provider
Manage reconciliation on Blackline for non-compliant expenses and transfers and manage reversals of bank charges and other costs not part of the agreement
Highlighting low usage Corporate Credit Cards to line managers and challenging need for CCC

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