Ilaan Pakistan Jobs Customer Services Lead

October 20, 2022 admin

Ilaan.com Jobs Customer Services Lead:

TITLE: CUSTOMER SERVICES LEAD
LOCATION: LAHORE

About Company:
The best property website to buy and sell properties. ilaan.com is Pakistan’s most comprehensive property website, portal, finder focused on improving the visual property viewing experience of users to help them make better-informed decisions regarding capital investment in the real estate sector.

Job Brief:
Our company is searching for a motivated and experienced resource to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Customer Service Manager Responsibilities:

Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.

Requirements:

Bachelor’s degree in business administration or relevant field.
A minimum of 3-4 years of proven experience in a customer service position (preferably Female)
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

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