Bank AL Habib Jobs December 2024

Bank AL Habib Jobs December 2024:

Organization: Bank AL Habib

Bank AL Habib is looking for a Customer Support Officer

Eligibility Criteria

Qualification: Minimum Bachelor’s Degree

Department: Customer Services Division

Experience: Minimum 1-year banking experience

Job Requirements & Responsibilities:

• Attend and greet customers
• Ensure that the Branch Health Checklist (as per SQ Checklist) is completed by physically checking all areas
• Report any service issues encountered to the SQ and the respective Branch Manager
• Guide customers to the relevant desks for the desired service
• Ensure all relevant instruments i.e., deposit slips/brochures and other marketing material are available
• Provide complete information on products/services to customers
• Resolve customer’s queries and complaints of routine nature
• Register customer complaints in the Complaint Management System and maintain an MIS
• Monitor Service Standards & Branch Ambience and send reports weekly
• Educate/introduce customers on the use of Net-Banking (AL Habib Mobile Application), Call Center, and other digital channels
• Check the Complaint box along with BM/OM and ensure they are registered in the system

Skills: Confident individual, excellent customer service, interpersonal communication skills.

Location: Karachi, Hyderabad, Multan, Gujranwala, Faisalabad, Lahore, Islamabad, Peshawar, Mardan, Jhelum

Interested candidates may apply online through https://www.bankalhabib.com/careers by 06th December 2024

Bank AL Habib is looking for a Service Quality Officer

Eligibility Criteria:

Qualification: BBA /BA
Department: Customer Services Division
Experience: Minimum 1 year banking experience

Job Requirements& Responsibilities:

Purpose & Functions: To ensure Customer Services & Quality Services Dimensions complying with all Service Standards of the bank.
Functional Duties & Responsibilities: Implement service monitoring tools and drive process improvement initiatives of all segments of the bank to meet customer expectations.

Work Responsibilities:

1. Service Monitoring:
2. Analytics & Process Improvement:
3. Compliance
4. Work on the special assignments

Required skills & competencies: Banking Knowledge Skills & Attitude: Excellent customer service skills and conflict management skills, Positive minded, Interpersonal Skills, Excellent communications Skills & confident

Training: Basic Banking Training & specialized Training in quality assurance

Location: Karachi, Hyderabad, Sahiwal

Interested candidates may apply online through https://www.bankalhabib.com/careers by 06th December 2024

Bank AL Habib Jobs December 2024