Simpaisa Jobs Merchant Support Executive
Simpaisa Jobs Merchant Support Executive:
Organization: Simpaisa
Simpaisa is looking for a sharp, hands-on Merchant Support Executive to deliver exceptional customer service on behalf of Simpaisa. The person will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.
What You’ll Do:
- Respond promptly to merchant/partner inquiries via live support operations (WhatsApp, email, ticketing).
- Analyse merchant/partner issues and provide clear, concise, and timely solutions.
- Maintain a professional and positive tone in written and verbal communication.
- Document customer interactions, issues, and resolutions in our ticketing system (ZENDESK).
What We’re Looking For:
- At least 3 years of experience in call centre or support centre environment
-Strong with tools (Zendesk, Power BI), dashboards, SOPs
-Excellent written communication & escalation handling - Can commit to shift-based work. Weekly schedules are typically consistent but occasionally may require some flexibility. Location: Karachi
Apply now at [email protected]
Simpaisa Jobs Merchant Support Executive
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