Sapphire Retail Limited SRL Jobs May 2021
Sapphire Retail Limited SRL Jobs May 2021:
Organization: Sapphire Retail Limited (SRL)
We are looking for a Customer Care/Social Media Moderator in our Customer Experience Team in Lahore
· Respond to customer queries through social media channels, phone and email
· Resolve customer complaints and issues amicably within defined timelines and parameters
Requirements:
· Minimum Bachelor’s or equivalent qualification
· Minimum 1 year experience of call center/social media experience
Applicants meeting the desired criteria are required to send updated copy of resume at [email protected] by mentioning “Customer Care/Social Media Moderator” in subject line.
we are equal opportunity employer
We are looking for a Team Lead – Customer Experience in our Customer Experience Team in Lahore.
The incumbent holding this position would be responsible to:
· Oversee customer service operations team to ensure that all KPIs are being met
· Oversee day-to-day operations, Monitor team performance and submit report on metrics
· Handle escalations and overflow calls/emails
Requirements:
· Minimum Bachelor’s or equivalent qualification
· Minimum 2 years’ working experience in a Social Media Contact Center (Working on a Team Leader/QA position will be an added advantage)
· Experience in Content Moderation/Content Quality will be an added advantage
Applicants meeting the desired criteria are required to send updated copy of resume at [email protected] by mentioning “Team Lead – Customer Experience” in subject line.
we are equal opportunity employer
Sapphire Retail Limited SRL Jobs May 2021
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