National Clearing Company of Pakistan Limited NCCPL Jobs Customer Services Manager

March 13, 2021 admin

National Clearing Company of Pakistan Limited NCCPL Jobs Customer Services Manager

National Clearing Company of Pakistan Limited “NCCPL” is a significant institution of Pakistan’s capital market. The Company undertakes clearing and settlement of capital market trades/transactions. The Company also acts as a Central Counterparty to perform the comprehensive Risk Management and provides various value added services including Capital Gain Tax System. NCCPL is making continuous efforts to cater the needs, developments and reforms in the capital market by developing new products.

NCCPL is looking for Customer Services Manager

Location: Karachi

REQUISITES:

Education: Business Graduate preferably Masters / MBA – Marketing or equivalent.
Experience: At least 7 Years’ of experience in Financial Sector preferably Capital Markets.

Duties & Responsibilities

To provide timely support to NCCPL clients and resolve the client queries efficiently.
Take ownership of customers’ concerns and devise strategies and action plan for resolution.
Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
To effectively manage CRM system of NCCPL.
Develop procedures, policies and standards to enhance customer satisfaction.
Ensure timely circulation of circular/notices and other Customer Services related information to the intended audience.
Arrange training session of the Clearing Members (CMs) of the market participants related to new product or services.

Other Competencies:

Excellent interpersonal Communication, Team Player and proven decision making skill.
Knowledge of existing products of NCCPL, CDC and PSX will be a competitive edge.
Ability to resolve conflicts in timely manner.
Positive attitude and competent to develop and lead the team.
Location: Karachi

Benefits & Compensation:

Remuneration package includes: Market competitive salary & other benefits as per Company policy.

Interested candidates meeting the above mentioned criteria can share CVs at [email protected]

Please mention the position “Manager – CSS” in the subject line.

Apply: https://nccpl.com.pk/en/careers/current-openings/customer-services-manager