Saudi Arabia

Supervisor Passenger Services Lost and Found



ย 
โ€“ Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
โ€“ Perform Lost & Found tasks as well as supervisory responsibility
โ€“ Issue PIR (AHL, LP etc) in WT and other airline specific systems
โ€“ Assist passengers as needed through arrival and Customs
โ€“ Support and identify training needs and where required train, coach and mentor the team
โ€“ Create and maintain a progressive, open feedback culture by managing the performance of employees
โ€“ Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
โ€“ Strict implementation of Passenger Service budget
โ€“ Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
โ€“ Ensure all safety and security processes and procedures are complied with at all timesย 
โ€“ Ensure Compliance with all Uniform & PPE Requirements
โ€“ Hold Team Briefing
โ€“ Issue Performance Tickets as appropriate (RRR or similar system)
โ€“ Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunitiesย 
โ€“ Other duties as assigned
ย 

Job Details

Date Posted: 2016-06-08
Job Location: Dammam, Saudi Arabia
Job Role: Customer Service
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: Saudi Arabia

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