PTCL Jobs November 2023

PTCL Jobs November 2023

Organization: PTCL

Position: Manager Client Management (BPO Islamabad)

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the natural champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big,
• Win Every Battle
• Value Success.

IN THIS ROLE YOU WILL

Responsible for supporting business development for BPO. which includes but not limited to the following:

• Sales lead generation.
• Prospecting and Cold Calling.
• Administratively managing existing accounts where required.
• Preparing draft copy for proposals and business Case.
• Coordination with internal departments to complete the deal cycle.

HOW CAN YOU EXPRESS YOUR TALENT?

• Identify and develop new business leads and convert them to opportunities.
• Account Management and follow up with existing clients as and when required by management.
• Prepare necessary documents and presentations for lead nurturing and deal closure.
• Maintain payments details for each client.
• Assist in preparation of Business Cases for BPO projects.
• Assist the in the Manager Business Development development in monitoring of related CS project plans.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Preferably MBA from a reputable university.

Competencies:

• Should be updated BPO projects related information.
• Should have knowledge of BPO Market and trends.
• Good Communication and Presentation Skills.
• Proficient computer skills, especially Microsoft Office applications (Word, Excel and PowerPoint). Apply

Position: Executive Priority Services-Government & Priority Sales (Lahore)

IN THIS ROLE YOU WILL

• Deal, monitor and coordinate with the performance of Corporate Services Executive who are tagged with high revenue generating corporate accounts.
• Be responsible to develop a relationship with the customer retention through overall portfolio management which includes Revenue Monitoring/Churn Management/Customer Satisfaction.

HOW CAN YOU EXPRESS YOUR TALENT

• Effectively and efficiently manage assigned corporate portfolio to proactively identify issues and challenges.
• Ensure adherence to relevant standard operating procedures and company/PTA policies.
• Maintain desired customer services delivery TAT`s and ensure high satisfaction ratio & Acceptable complaint ratio of assigned corporate accounts through CSAT/Trim surveys.
• Ensure proper implementation & deadlines of all initiatives/projects assigned by keeping a strong liaison with internal and external teams.
• Ensure portfolio management KPI`s including revenue enhancement and retention of assigned customers.
• Achieve quantitative and qualitative Sales/Revenue targets as communicated through monthly/quarterly assigned targets.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• Minimum Bachelor`s Degree, preferably MBA

Competencies:

• Communication Skills
• Customer Relationship Management & Retention
• Presentation Skills Apply

Position: Senior Manager Retail Sales (Faisalabad, and Abbottabad)

IN THIS ROLE YOU WILL

Meet the following sales KPIs:

• Gross Adds, 4G conversion, QOS & Acquisition revenue
• Recharge (Issuance / Customer Recharge)
• MFS
• PTCL Sales

HOW CAN YOU EXPRESS YOUR TALENT

• Manage profitability of channel partners and derive performance on monthly basis
• Build Retail in your Business Unit (BU) by increasing EVC and BVS retailers on an ongoing basis
• Manage performance of Area Retail Managers (ARM) and build an engaged team
• Build channel capacity as per business plan and add new franchise partners in your Business Unit (BU)
• Manage profitability of BU by closely monitoring.
• Network utilization and site profitability

Qualification:

• Graduation/Masters

Experience:

• Experience in handling a diverse team

Competencies:

• Strong Analytical Skills
• Leadership Skills with ability to keep team motivated
• Expert in driving sales through franchise/retail channel.
• Ability to handle high pressure situations with key stakeholders.
• Ability to turn around business. Apply

PTCL Jobs November 2023