Jobs in Lahore

Nestle Jobs For Customer Services Manager



Nestle:ย As the leading nutrition, health and wellness company, we are committed to enhancing peopleโ€™s lives, everywhere, every day. We strive to make our brands tastier and healthier choices that help consumers care for themselves and their families, thus earning their trust and recommendations to others.

Establishes โ€˜Unified Call centerโ€™ by disintegrating regional call centers (both Metros & Non-Metros),Satisfy consumers/customers, potential customers and business needs for convenience, health and wellness, Responsible for day-to-day operations of customer services teams at unified call center as well as regional CS-representatives, Responsible to lead, direct, monitor and motivate team to attain operational goals while achieving the high level of customer satisfaction, Have a strong coordination between stake holders to meet operational goals and reaching the hearts & minds of customers, Work closely with NAATA (Call Center F&B) to resolve Water related issues.

  • Develop contact point for Nestle Waters customers via call center/ digital/ social media
  • Develop the SOPs related to customer services horizon and serve the customers as per the SOPs
  • Develop relationship with key stakeholders to deliver the results according to long-term companyโ€™s vision and align it with the achievement of day-to-day goals.

Desired Skills and Experience

โ€ข Master in Business Administration / Biological Science/Mass Communication/Public Administration
โ€ข Good Communication Skills.
โ€ข Relevant experience of customer services or call center management; preferably in services industry
โ€ข Good technical Knowledge of production, supply chain and third part sales & distribution set up.
Apply Here:ย  www.linkedin.com/jobs/view/143308592

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