NBP National Bank Of Pakistan Jobs October 2023

Organization: NBP National Bank Of Pakistan

“The Nation’s Bank”, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank. In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following positions in the area of Information Technology based at Karachi.

01 Position/ Job Title: Senior IT Service Desk Analyst (AVP / VP)

Reporting to: Unit Head IT Service Desk

Educational Professional Qualification

• Minimum Bachelor’s in IT / Computer Science / Engineering or equivalent from a  local or international university / college / institute recognized by the HEC
• Candidates having a Master’s degree in IT, Computer Science or equivalent and I or relevant certification will be preferred

Experience

• Minimum 05 years of experience as IT Service Desk Agent or in a related role
• Candidates having experience of working in a financial and I or large-scale enterprise(s) will be preferred

Other Skills/ Expertise/ Knowledge Required

• Good understanding and knowledge base of IT Service Management tool
• Good understanding of service desk operations, incident, problem and request management
• Good analytical, interpersonal, and problem-solving skills
• Good communication skill both written and spoken
• Ability to understand end-user expectations in resolving incidents and fulfilment of requests
• Desire to work within a cohesive, high-performing, and close-knit team
• Passion to learn, grow, succeed, and be challenged
• Ability to work under pressure

Outline of Main Duties I Responsibilities

• To implement IT Service Management application within the organization and its administration
• To manage 24/7 IT service desk operations
• To ensure that the help desk team delivers flawless customer services in managing incident restoration and service requests fulfilment
• To monitor the duties of service desk team members to ensure that client inquiries are promptly attended and responded to
• To understand the expectations of end-users for incident resolution and service request to improve end-user experience
• To lead and direct team members to make sure that Service Level Agreements (SLAs) must be in place with relevant support teams
• To perform initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and / or infrastructure components
• To supervise team for providing first level support through handling of incoming queries and help requests from end-users, either via email or over the phone
• To apply skills and expertise to resolve technical incident tickets reported at service desk as L1 support before referring them to next level and inform end-users about the progress
• To oversee teams to ensure that incidents / requests are timely logged and tracked from identification through resolution stages
• To follow-up of reported complex incidents to ensure that they are resolved, requests are filled, and customer communication is complete
• To ensure that all necessary information is obtained from end-users for resolution of incidents or fulfilment of request accurately
• To establish relationships with other support teams through frequent constructive communication
• To handle customers’ issues or requests with professional attitude
• To ensure efficient utilization of IT Service Management tools within service desk operations
• To perform any other assignment as assigned by the supervisor(s)

02 Position/ Job Title: Systems Administrator – AIX / Linux (AVP / VP)

Reporting to Unit Head — Systems Administration (AIX / Linux)

Educational/ Professional Qualification

• Minimum Bachelor’s in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by the HEC
• Candidates having a Master’s degree in IT, Computer Science or equivalent and / or relevant certification will be preferred Experience
• Minimum 05 years’ experience of systems administration in the relevant field
• Candidates having experience in a financial and / or large-scale enterprise(s) will be preferred

Other Skills/ Expertise/ Knowledge Required

• Desire to work within a cohesive, high-performing, and close-knit team
• Sound knowledge of key components i.e., kernel, hardening, system files & security setup
• Passion to learn, grow, succeed, and be challenged
• Excellent analytical, decision-making, problem-solving, team, and time management skills
• Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint)

Outline of Main Duties / Responsibilities

• To manage Linux platforms and perform day-to-day maintenance and monitoring of production, development, and testing environments
• To manage Linux environments for upgrade, migration, maintenance and patching activities
• To troubleshoot critical issues on Linux Servers to provide adhoc support for system recoveries
• To perform backup activities and conduct routine hardware and software audits of Linux servers to ensure compliance as per the standards, policies, and OEM configuration guidelines
• To automate technical operational tasks involving creation and management of shell / bash scripts
• To provide 24/7 Linux operating support; provide quick resolutions and escalate issues / incidents to line manager and vendor as required
• To ensure disaster recovery (DR) drills, regular backups restoration and support for validation activities be extended at regular intervals
• To proactively identifying and resolving common root causes of issues and addressing those to improve the overall quality of production stability
• To perform any other assignment as assigned by the supervisor(s)

03 Position/ Job Title: Systems Administrator (0G-11 / OG-I)

Reporting to: Unit Head — Systems Administration (Windows)

Educational/ Professional Qualification

• Minimum Bachelor’s in IT / Computer Science / Engineering or equivalent from a local or international university I college / institute recognized by the HEC
• Candidates having a Master’s degree in IT, Computer Science or equivalent and / or relevant certification will be preferred Experience
• Minimum 03 years’ experience of systems administration in the relevant field
• Candidates having experience of working in a financial and / or large-scale enterprise(s) will be preferred

Other Skills/ Expertise/ Knowledge Required

• Desire to work within a cohesive, high-performing, and close-knit team
• Passion to learn, grow, succeed, and be challenged
• Excellent analytical, decision-making, problem-solving, team, and time management skills
• Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint)

Outline of Main Duties / Responsibilities

• To manage centralized end point security solutions (AV / EDR I XDR)
• To manage upgrades, migrations, maintenance and patching activities related to all on-going projects and assignments
• To manage and implement security standards i.e., encryption, security certificates, etc.
• To perform backup activities and conduct routine hardware and software audits to ensure compliance as per the standards, policies, and OEM configuration guidelines
• To monitor the performance and implement required changes for performance enhancement with maximum uptime to ensure seamless service delivery from the production systems
• To promptly escalate anomalies or any suspicious activities related to procedures as per the laid down process
• To maintain and manage virtualized environments
• To plan and make changes where necessary related to SIEMs solution for integration and management
• To manage Microsoft Exchange Servers 2016 / 2019, including administration of Office 365
• To manage Microsoft Windows Server 2012, 2016 and 2019, Active Directory, Group Policy, and Windows PowerShell scripting
• To manage Hyper-V servers along with management of VDI infrastructure
• To manage SCCM, DNS and DHCP, ROOT CA Servers along with management of certificates installed on various windows-based applications
• To remediate Windows based servers based on VA assessments
• To troubleshoot hardware and software issues on servers and other related devices and diagnose the cause of problems
• To escalate incidents to other teams, investigate and provide suitable solutions where possible
• To perform any other assignment as assigned by the supervisor(s)

04 Position/ Job Title: Backup Administrator (0G-11 / 0G-1)

Reporting to Unit Head — Backup & Replication

Educational/ Professional Qualification

• Minimum Bachelor’s in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by the HEC
• Candidates having a Master’s degree in IT, Computer Science or equivalent and / or relevant certification will be preferred Experience
• Minimum 03 years’ experience of Backup Administration in the relevant field
• Candidates having experience in a financial and / or large-scale enterprise(s) will be preferred

Other Skills/ Expertise/ Knowledge Required

• Desire to work within a cohesive, high-performing, and close-knit team
• Expertise of Virtual Tape Libraries for backup and recovery effectiveness
• Passion to learn, grow, succeed, and be challenged
• Excellent analytical, decision-making, problem-solving, team, and time management skills
• Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint)

Outline of Main Duties / Responsibilities

• To design backup infrastructure which meets the backup requirement of applications
• To perform storage, backup administration, and operational tasks in compliance with specific product requirements, and organizational SLAs and OLAs
• To create formal documentation and standardize formats for detailed work plans, procedures, and policies
• To manage existing backup solutions and provide periodic reports to senior management
• To perform proactive checks, create automated scripts, and packages that make operations more efficient
• To conduct research and recommend solutions for operational improvement
• To be responsible for managing all aspects of backup infrastructure, including but not limited to, installation, monitoring, backup & recovery, provisioning, and performance tuning
• To work effectively across various teams / customers of BAS (Backup and Storage) services
• To develop technology standards and establishment of performance guidelines to support daily operations of backup and storage infrastructure
• To provide Tier-II support and trouble-shooting of enterprise level backup solution (DELL EMC Data Domain, Networker & Avamar, IBM Spectrum Protect (TSM), Veeam BR, Symantec NetBackup, etc.) and storage management solution
• To do capacity planning to ensure sufficient resources to meet IT I business requirements
• To ensure DR drills, regular backup restorations and support for validation activities to be extended at regular intervals
• To proactively identify and resolve common root causes of issues and addressing those to improve the overall quality of production stability
• To provide 24/7 support, as required
• To perform any other assignment as assigned by the supervisor(s) Assessment Test / Interview (s) Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will be invited for test and I or panel interview (s). Employment Type The employment will be on contractual basis, for three years which may be renewed on discretion of the Management. Selected candidates will be offered compensation package and other benefits as per Bank’s policy / rules.

Interested candidates may visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per given instructions. Applications received after due date will not be considered in any case. No TA / DA will be admissible for test / interview.

(We are an equal opportunity employer) Women, Minorities and Differently-abled Persons are encouraged to apply

Last Date to Apply: 25 October 2023
Published Date: 15 October 2023

Newspaper: Dawn

NBP National Bank Of Pakistan Jobs October 2023