MCB Islamic Bank Ltd Jobs Service Quality Analyst

January 28, 2023 admin

MCB Islamic Bank Limited Jobs Service Quality Analyst:

𝗪𝗲’𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴!
MCB Islamic Bank is inviting CVs for the position of “Service Quality Analyst” based in Lahore / Karachi.

Please only apply if you fulfill the criteria mentioned in the job details.

𝗟𝗢𝗖𝗔𝗧𝗜𝗢𝗡: Lahore / Karachi

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡: Bachelor’s or Master’s Degree from HEC recognized university.

𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘: 1-3 years of experience in Service Quality (Preferably in Bank and in a role involving data analysis)

𝗗𝗘𝗦𝗜𝗥𝗘𝗗 𝗦𝗞𝗜𝗟𝗟𝗦:

Ensure timely development of Internal Service Measures.
Ensure and support Head Service Quality in devising conduct assessment framework (CAF) in reference to Grievance Handling.
Ensure effective implementation of FTC within the bank.
Ensure the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service legal Agreements.
Ensure continuous efforts to improve the service delivery channels so that the efficiency and effectiveness can be maximized.
Ensure process improvements on the required areas and develop new process, where the documented process is not present.
Must have strong MIS management skills/dashboard reporting and have hands-on experience/expertise in data analytics.
Coordination and managing Customer Satisfaction Survey and Mystery Shopping Program both External and Internal

𝗛𝗢𝗪 𝗧𝗢 𝗔𝗣𝗣𝗟𝗬:
Qualified candidates for the position of Service Quality Analyst may send their CVs along with recent salary slip at [email protected] by February 16, 2023 with the subject line CV for the position of “Service Quality Analyst”.