Khushhali Microfinance Bank Limited Jobs April 2024
Khushhali Microfinance Bank Limited Jobs April 2024:
Organization: Khushhali Microfinance Bank Limited
Khushhali Microfinance Bank Limited is looking for Officer ASB & Compliance.
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Required Education & Experience:
· Graduate degree in Business Administration or Finance from an HEC recognized/overseas university. Certification in IBP will be an added advantage.
· Minimum 2 years of banking experience preferably in banking operations in any commercial bank.
Authorized Signatory Book:
· Maintenance & updating of Bank wide Authorized Signatory Book.
· Coordination with Branches, Area Offices and Corporate Office for signatory’s management (addition/deletion) as per staff onboarding, movements, resignations etc.
· Ensure permanent deletion of signatures on timely basis.
· Ensure timely circulation of updated ASB for branch use.
Audit Compliance:
· Against critical observations of compliance audits (as shared by branch ops and CAD), prepare branch circulations in coordination with MBO.
· Gather and update ops responses on compliance items on Risk Nucleus.
· RAS portal management on behalf of Ops Governance.
Policy & Procedures Management:
· Prepare, review, refine and recommend changes in banking operational policies and procedures to maximize productivity, remove redundancies, mitigate risks & drive regulatory compliances.
· Support stakeholder in new and updated policies/procedures and reviews (departmental & cross functional) with respect to control environment, service quality standards and monitoring etc.
· Update stakeholders on new policies, procedures, operational arrangements, system enhancement etc. as applicable.
· Review reoccurring operational issues and develop solutions to mitigate eliminate them.
· Assist & support line management in development of internal SOPs, governing documents, and their implementation across KMBL.
· Effective stakeholder management to resolve review/feedback gaps for timely roll-out of SOPs.
Ensure proper reporting and visibility on bank wide P&P availability and updating status.
Additional Tasks:
· Backup of BCP officer by gaining full knowledge of their domains, documents, operating models, yearly plans and stakeholder interaction.
· Any other assignment assigned by line manager.
Khushhali Microfinance Bank Limited is looking for Phone Banking Officer (Evening & Night Shift). Apply
Required Education & Experience:
Minimum Graduation from an HEC recognized university.
Minimum 0-1 Years’ of contact center experience, preferably in a financial institution.
Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.
Customer Service Quality
· Be updated with KMBL’s Products and standard operation procedures at all times.
· Ensure highest levels of customer services are provided to KMBL customers.
· Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
· Ensure that customer’s suggestions\concerns\complaints are routed through the proper channels for necessary action.
· At all-times display highest level of courtesy and empathy towards internal and external customers.
· Understand and strive to meet and exceed call center KPI’s with regards to quality.
· To ensure that the customer is updated on all the latest products, services, terms & conditions.
· Meets all personal/team qualitative and quantitative targets & indicators.
Productivity
· Ensure all calls are answered in the shortest possible time upholding highest level of customer experience.
· Understand and strive to meet and exceed call center KPI’s with regards to productivity in a manner that contact center statistics remains intact.
· Ensure available and presence during shifts to maintain individual & team productivity.
Khushhali Microfinance Bank Limited Jobs April 2024
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