Hoechst Pakistan Limited Jobs Service Delivery Manager IT

Hoechst Pakistan Limited Jobs Service Delivery Manager IT:

Organization: Hoechst Pakistan Limited

we are hiring Service Delivery Manager – IT

Key Accountabilities

Manage daily IT service desk operations to ensure timely issue resolution and SLA adherence.
Design, implement, and maintain secure and high-performing network and infrastructure systems.
Oversee deployment and optimization of cloud platforms, ensuring scalability, security, and compliance.
Lead cybersecurity initiatives including threat detection, response, audits, and regulatory compliance.
Develop and maintain disaster recovery site and plans to ensure business continuity and data integrity.
Ensure IT service delivery meets SLAs and drive continual improvement through process optimization.
Lead and mentor cross-functional IT teams while engaging stakeholders and senior management.
Ensure compliance with industry regulations, ITIL processes, and maintain audit readiness across IT functions.

Preferred Knowledge, Skills & Behaviors

Bachelors in IT/Computer Science, Master’s in IT, Networks, or Telecommunications (preferred)
5 to 8 years of hands-on experience in managing service desk, network, and infrastructure.
Expertise in ITSM (ITIL), network/infrastructure management, cloud platforms (AWS/Azure), cybersecurity, DR planning, and tools like JIRA/ServiceNow.

To apply, send your resume to jobs@hoechst.com.pk latest by April 17, 2025, mentioning position title in subject line.

Company: Hoechst Pakistan Ltd. Reporting to: Head of IT Location: Karachi Contract Type: Permanent

We’re an equal opportunity employer

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