Zong Jobs Executive System & Processes

November 2, 2016 admin

Zong Jobs Executive System & Processes : Zong is the fastest growing telecom operator providing cutting edge digital technology to over 26 Million subscribers nationwide. Zong empowers people & businesses with ground-breaking communication and customer services.
Last Day to apply: 04th November, 2016

Location: Islamabad

Purpose of this job is to assist Manager System & Processes in developing policies & processes for post-paid as well as new systems development to ensure routine operations along with agreed SLAs.

Development & Re-engineering of Processes/Policies and Effective Communication:

Assist in developing and re-engineering standardized Post-Paid Operational Processes with focus on efficient execution for customers.
Ensuring continuous process improvement using efficient methodologies with the help of business process improvement tools
Developing Information Standardization approaches and ensuring availability of right information across all customers touch point by utilizing information management tools and techniques.
Review and develop SLA’s and TAT with other departments of organization for effective and efficient services
Ensuring information delivery channel follows effective mechanism that delivers relevant, consistent and useful information
Continuously work for the development & execution of new policies and processes in compliance with postpaid standards of the organization to provide good customer experience
Analyze the effectiveness of policies and procedures in place in all postpaid sections & identification of areas where new policies are required in order to ensure to greater efficiency of the business

Systems Developments, Operational Support and Automation:

Automation of Postpaid Processes and other activities to get extra output with minimum chances of error and reduce manual process/functionalities resulting in enhancing system performance for new and already deployed functionalities
To ensure operational support (System Hardware/Software)
Focus on Service channels to ensure effective utilization & revenue generation

Project Management:

Facilitating the change management process

Education:

MBA/BBA or equivalent from a well reputed institute

Experience:

3 years of relevant experiance in postpaid domain with and exposure to developing system & processes in postpaid

Skills:

Must possess knowledge of telecom products
Excellent problem-solving and analytical skills
The candidate should have the ability or aptitude to perform complicated analysis like forecasting and regression
Ability to lead a large project with minimum supervision
Candidate needs to possess strong relational database knowledge
Business Process re-engineering (System Development)
Operational support (CRM, IPCC, Third party applications, Other BSS applications)
Special Projects /assignments Apply