Zong 5G Jobs October 2026

October 21, 2026 admin

Zong 5G Jobs October 2026

Organization: Zong 5G

Position: Executive IP Core Configuration Management

Reporting to: Manager IP Core & Datacom

Job Type: Permanent

Job Purpose:

Nationwide O & M of MPLS core network, ensuring network availability, performing day to day configurations and providing support to regions and peer departments.

Job Responsibilities:

To ensure Core Transmission (IP MPLS) network availability at 99.999% and taking respective measures to maintain it
Providing support to regional teams for Core Transmission (IP MPLS core) network Implementation of QoS for mission Critical services of CMPak network
To monitor vital core transmission network KPIs and perform routine quality testing to identify any issue followed by permanent resolution Responsible for ensuring that vital KPIs are within the required threshold values
To coordinate with regions and implement new core Transmission network entity provided that all relevant checks are done including comprehensive HAT/PAT
To keep record of updated nationwide core connectivity network data and relative documentation
To keep record of spare parts and intimate regional teams for required spares whenever required
Perform health checks and ensure that routines for corrective and preventive maintenance are timely and precisely done
Coordination with vendor & regions for emergency situation handling
To ensure that emergency plan is referred before engaging the vendor
Managing network swap of existing Network with new evolved technologies
Reviewing LLD and MOP finalization and approval for major network cut-overs & system up gradations
Coordination with other departments like IT, NSS, BSS, VAS, OMC for routine issues, system integration and up gradations
Managing Network Commissioning, Operations & Maintenance service configurations and troubleshooting of IP MPLS Networks Reconciliation of acceptance procedures for Core transmission entities

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

In principle to have a must bachelors degree in telecom/networking or other relevant degree.
Should have preferably up to 3 years of relevant experience.

Skills – Job Specific:

IP certifications (CCNA/ CCIP/ CCNP) will be considered an added benefit.
Hands on experience of Huawei/ZTE/Cisco. In depth knowledge of MPLS, OSPF, ISIS, and layer-2 and layer-3 terminologies
Must have ISP experience and knowledge about internet of things.
Knowledge and experience of corporate client’s requirements and corporate customer’s issues will be added benefit.
knowledge of Core transmission network topologies
Knowledge of Core transmission network performance parameters and their interpretation and use.
Routing, Switching, DCN planning, Ethernet, Configurations, Datacom NMS Good Knowledge of Telecom Networks Technologies 2G/3G/4G Knowledge & understanding of VAS, PS Core, CS Core, and OCS network elements.
CDN and DNS understanding
FTTH knowledge with advanced troubleshooting skills
BGP working on IGW networks, coordination with ISPs for route advertisement

Location: Islamabad Apply

Position: Senior Manager/Manager Corporate Helpdesk (CHD)

Reporting to: Deputy Director NOMC – Service Ops & Network Reporting

Job Type: Permanent

Job Purpose:

The role is responsible for managing 24×7 Corporate Helpdesk operations to ensure effective post-sales support, service assurance, and timely resolution of corporate customer issues across Mobility Products, Fixed Products, and Enterprise Solutions. The role involves managing customer complaints, incidents, escalations, SLA compliance, service restoration, cross-functional coordination, and operational performance to ensure high service availability and customer satisfaction. The position will serve as a key coordination point between corporate customers, NOC, technical teams, product teams, field operations, vendors, and other relevant stakeholders to ensure end-to-end ownership and resolution of service-related issues.

Job Responsibilities:

Lead and manage the 24×7 Corporate Helpdesk team, ensuring uninterrupted post-sales support and effective handling of corporate customer issues.
Oversee end-to-end complaint and incident management for Mobility Products, Fixed Products, and Enterprise Solutions.
Ensure timely acknowledgement, escalation, coordination, resolution, and closure of customer complaints in accordance with defined SLAs and operational procedures.
Act as the primary escalation point for critical, high-priority, and major incidents affecting corporate and enterprise customers.
Coordinate with NOC, Transmission, Fixed, Mobility, IDC, DICT, Enterprise Solutions, Field Operations, Product Teams, and vendors for timely service restoration.
Manages FTTH NOC post-sales operations including fault handling, ticket resolution, escalation handling, vendor coordination, customer follow-ups, performance tracking, and ensuring uninterrupted FTTH service delivery and customer satisfaction.
Monitor complaint aging, backlog, SLA breaches, recurring issues, and prolonged outages, ensuring appropriate corrective actions.
Establish, implement, and enforce SOPs, KPIs, SLAs, escalation matrices, and service assurance processes for Corporate Helpdesk operations.
Ensure effective shift management, workload allocation, shift handover, and operational continuity across the 24×7 support environment.
Monitor service performance and generate regular operational reports highlighting incidents, trends, risks, SLA performance, and improvement opportunities..
Drive effective management of major incidents and ensure timely communication and status updates to relevant stakeholders.
Ensure proper documentation of incidents, actions taken, root cause, resolution, and preventive/corrective measures.
Collaborate with relevant technical and product teams to conduct Root Cause Analysis (RCA) for recurring and major customer-impacting issues.
Identify opportunities for process improvement, automation, centralized monitoring, and improved customer experience.
Develop dashboards and reporting mechanisms to provide management with real-time visibility of complaints, incidents, SLA performance, service availability, and operational backlog.
Manage and evaluate Corporate Helpdesk staff, ensuring productivity, service quality, discipline, and adherence to operational procedures.
Mentor, guide, and develop team members to improve service management, technical understanding, customer handling, and operational efficiency.
Identify training requirements and drive continuous professional development of the Corporate Helpdesk team.
Ensure effective coordination with vendors and service partners for resolution of customer-impacting issues and adherence to agreed service commitments.
Ensure customer escalations are handled professionally and resolved within defined timelines.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

In principle, to have a minimum of Bachelors degree with Minimum Experience: 4 yrs. or Above in the relevant domain

Location: HQ, Islamabad Apply

Position: Regional Manager Access Operations C5

Reporting to: Deputy Director Engineering – Central

Job Type: Permanent

Job Purpose:

Lead and oversee regional network access operations to ensure high network availability, operational efficiency, service quality, cost optimization, and compliance with organizational standards through effective vendor management and cross-functional coordination.

Job Responsibilities:

Regional Operations Management: Lead and oversee end-to-end regional access network field operations, ensuring network availability, reliability, service continuity, and operational excellence.
Managed Services Vendor Management: Govern Managed Services (MS) vendor operations, ensuring service delivery in accordance with contractual Scope of Work (SOW), Service Level Agreements (SLAs), and defined operational standards.
SLA & KPI Compliance: Monitor and drive achievement of network performance KPIs, operational SLAs, fault restoration timelines, and service quality targets through effective vendor governance.
Network Quality & Preventive Maintenance: Develop and oversee network health checks, preventive maintenance plans, contingency measures, and corrective initiatives to enhance network resilience and minimize service disruptions.
Energy & Fuel Management: Ensure compliance with regional fuel consumption, electricity utilization, and energy efficiency targets through effective monitoring, optimization, and cost-control initiatives.
Vendor Workforce & Security Compliance: Ensure MS vendor compliance with contractual manpower capabilities, technical competencies, resource availability, and site security management requirements.
Network Quality Assurance & Audits: Review, approve, and supervise regional site audit plans in coordination with Quality Assurance teams, ensuring timely closure of identified gaps and operational deficiencies.
Core Network Site Maintenance: Oversee First Level Maintenance (FLM) of regional core locations through MS vendors and coordinate Second Level Maintenance (SLM) through specialized third-party service providers.
Infrastructure Maintenance & Special Projects: Manage non-MS infrastructure projects, including diesel generator overhauling, civil works, rental power solutions, and Cell on Wheels (COW) deployment and relocation.
Regional Operational Initiatives: Plan and execute special in-house operational activities, network improvement initiatives, and infrastructure optimization projects to enhance operational efficiency and network performance.
Cross-Functional Stakeholder Management: Collaborate with regional Sales & Distribution teams and other stakeholders to resolve network-related concerns, address customer complaints, and improve customer experience.
Network Expansion & Site Acceptance: Ensure timely inspection, technical validation, and acceptance of new physical sites, network expansions, and infrastructure upgrades in accordance with approved standards and processes.
Process, Policy & Asset Compliance: Ensure adherence to CMPak’s operational policies, regulatory requirements, inventory controls, asset management procedures, and established governance frameworks.
CAPEX Planning & Resource Optimization: Identify, assess, and consolidate annual CAPEX requirements for regional network infrastructure, including battery banks, diesel generators, line conditioners, air conditioners, and other critical resources.
Operational Performance & Continuous Improvement: Drive regional operational performance through periodic vendor reviews, risk assessments, cost optimization, root-cause analysis, and implementation of sustainable network improvement initiatives.
Expected Role Outcomes: Improved network availability and customer experience, consistent SLA/KPI achievement, optimized regional OPEX and CAPEX utilization, stronger vendor accountability, and sustained operational compliance.