Dolmen Group Jobs Associate Manager Customer Services
Dolmen Group Jobs Associate Manager Customer Services :
Organization: Dolmen Group
𝗪𝗲 𝗔𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 – 𝗩𝗮𝗰𝗮𝗻𝗰𝘆 𝗔𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗺𝗲𝗻𝘁 (𝗞𝗮𝗿𝗮𝗰𝗵𝗶)
Position: 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 – 𝗗𝗼𝗹𝗺𝗲𝗻 𝗖𝗼𝗻𝗻𝗲𝗰𝘁
Location: 𝗛𝗲𝗮𝗱 𝗢𝗳𝗳𝗶𝗰𝗲
QUALIFICATIONS & PREFERENCES
- Bachelor’s or Master’s degree in Business Administration or a related field.
- 5 to 6 years of relevant experience in customer service operations, preferably within retail, hospitality, or commercial malls.
- Advanced conflict-management, active problem-solving, and professional communication skills.
KEY RESPONSIBILITIES
- Ensure the consistent delivery of professional, efficient, and customer-focused front-line services.
- Oversee and resolve customer complaints promptly and efficiently to uphold high satisfaction levels.
- Lead, mentor, and coach the customer service team to drive high performance and operational consistency.
- Collaborate with internal departments to address tenant and visitor-related operational matters.
- Assist in planning and executing on-ground mall campaigns, promotions, and experiential events.
- Prepare and submit accurate, timely management reports on customer service metrics and feedback.
Intereted Candidates can share their CV with us: [email protected]
September 10, 2026 – application deadline
Dolmen Group Jobs Associate Manager Customer Services
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