Supervisor Passenger Services Lost and Found

 
– Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
– Perform Lost & Found tasks as well as supervisory responsibility
– Issue PIR (AHL, LP etc) in WT and other airline specific systems
– Assist passengers as needed through arrival and Customs
– Support and identify training needs and where required train, coach and mentor the team
– Create and maintain a progressive, open feedback culture by managing the performance of employees
– Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
– Strict implementation of Passenger Service budget
– Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
– Ensure all safety and security processes and procedures are complied with at all times 
– Ensure Compliance with all Uniform & PPE Requirements
– Hold Team Briefing
– Issue Performance Tickets as appropriate (RRR or similar system)
– Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities 
– Other duties as assigned
 

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