Zong CMPak Ltd Jobs December 2023

Zong CMPak Ltd Jobs December 2023

Organization: Zong CMPak Ltd

Job Title: Key Account Manager

Department: Govt. & Corporate Sales

Job Type: Permanent

Location: Karachi

Job Purpose:

• Maintaining existing corporate accounts , bringing in new accounts and ensuring excellent customer services

Job Responsibilities:

• To retain, service & grow accounts (large & SME)
• Achievement of assigned regional sales & service targets
• Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
• Responsible for providing monthly invoices to the tagged portfolio & billing collection management
• Timely identification of problems and duly managing customer service establishments that leads to new referrals
• Revenue assurance as per management assigned targets
• Ensure smooth customer handling and customer experience management
• Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base
• Seeking new business ventures
• Developing customized solutions for corporate sector
• Ensuring the clearance of outstanding amounts from existing customers
• Meeting monthly assigned sales targets
• Exploring and driving new growth avenues through existing client base
• Prevention, retention & churn management for assigned portfolio
• Meet the assigned churn targets
• Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Minimum Bachelors’ degree in Business Administration or any other relevant domain. MBA Degree holders with relevant experience will be preferred.

Work Experience:

• Minimum 3 to 5 years of relevant work experience in similar scope

Skills – Job Specific:

• Relationship building & Customer engagement skills
• Problem solving & customer engagement approach
• Proficient in Microsoft Excel
• Knowledge about Telecom Corporate Solutions & products (good to have)

Skills – Generic:

• Analytical Skills
• Negotiation Skills
• Excellent communications skills
• Innovative & proactive, self-motivated & flexible
• Ability to handle pressure Apply

Job Title: Assistant Manager Sales Operations

Department: Sales & Distribution

Reporting to: Senior Manager Operations & Reporting

Location: Islamabad

Job Type: Permanent

Job Purpose:

• To manage franchise operations, commissions, risk & Audit and vendor management

Job Responsibilities:

• Responsible for managing the progress of embedded integrity project for S&D.
• Responsible for managing internal & external Audit requirements, queries & data provision.
• Responsible for monitoring and review of S&D Internal Control Matrix and consequent compliance.
• Monitoring the Sales Channel Commission processing and timely disbursement while keeping a close check on the periodic payout trends.
• Management of S&D related vendor payments, SLA compliance, payment status monitoring and relevant risk controls and problem resolution.
• Management of Purchase Requisitions for all S&D related projects and problem resolution.
• Responsible for management of franchise channel operations including induction, termination, change of ownership etc. as well as channel support and ad-hoc problem resolution in coordination with Legal & Regulatory.
• Monitoring S&D BPR Projects and relevant reporting to CAD Management.
• Overall Policy & Process management & Compliance in processes.
• Managing the entire operations team including responsibilities of franchise operations, commission management, ERP Management.
• Project management for all planned or ad-hoc Operations related projects.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Minimum of Bachelors degree however Master in Business will be preferred

Work Experience:

• Candidate should hold minimum 5 years of experience in similar role

Skills – Generic:

• Takes Ownership
• Strong Follow up Skills
• Team Management
• Effective problem Solving Skills
• Interpersonal & Communication Skills Self Motivated and confident
• Time & Stress Management

Skills – Job Specific:

• Detailed Understanding of Telecommunication Sales Eco system
• Well versed with sales operation
• Expertise and domain level knowledge in process development and risk mitigation Apply

Zong CMPak Ltd Jobs December 2023