Emirates Airways Jobs August 2026
Emirates Airways Jobs August 2026
Organization: Emirates Airways
Position: Sr. Customer Sales & Service Agent
Job Purpose: At Emirates, we connect the world through our global network, exceptional service, and innovative travel experiences. Our people are at the heart of everything we do, delivering world-class service while shaping the future of aviation.
As a Senior Customer Sales & Service Agent, you will serve as the primary point of contact for customers and travel agents, providing accurate fare information, issuing tickets, promoting Emirates products, and handling complex bookings. You will play a crucial role in driving revenue, maintaining high service quality standards, and supporting team operations.
in this role you have to deliver exceptional customer service across all interactions while consistently meeting Emirates quality standards, identifying customer needs through effective rapport building and proactively promoting Emirates fares, products, and services. The role involves issuing Emirates tickets in full compliance with airline rules, regulations, and fare conditions, and advising customers on travel requirements, including passport, visa, health, and check-in details. You will drive revenue through the promotion of Skywards membership, fare upgrades, Dubai Stopovers, hotel bookings, and other ancillary products, while supporting travel agents with bookings, special fares, ticketing formalities, and complex arrangements. The position also requires handling complex customer cases such as medical requests and special services, acting as a role model by providing guidance to team members and deputising for the Team Leader when required. As the first point of contact for CSSAs on complex bookings and challenging customer interactions, you will also remain up to date with Emirates Group policies, systems, and service standards at all times.
Qualification: Candidates should be educated to at least GCSE or A-Level standard (or equivalent) and have a minimum of three years’ experience in a contact centre or reservations environment within the airline or travel industry. The role requires strong knowledge of airline reservations, fares, ticketing, and Skywards, along with familiarity with airline reservation systems. Proficiency in Microsoft Word, Excel, and email applications is essential. Fluency in English is required, while knowledge of additional languages will be considered a strong advantage. The candidate should also have a work permit to live and work in Pakistan.
If you are passionate about delivering outstanding customer experiences, thrive in a fast-paced, customer-focused environment, and are motivated to contribute to the success of a world-class airline, we invite you to apply and be part of the Emirates journey
Location: Karachi
Last Date to Apply: 08 September 2026 Apply
Position: Senior Customer Sales & Services Agent – Retail
Job Purpose: Join Emirates and be part of a global airline recognised for delivering exceptional customer experiences and connecting people and businesses across the world. We are looking for a customer-focused and commercially minded professional to join our team in Pakistan and play a key role in delivering our service and sales objectives.
We are looking for a customer-focused and commercially driven professional to join Emirates as a Senior Customer Sales & Services Agent – Retail. This is an exciting opportunity to be part of a world-class airline and play a key role in delivering exceptional customer experiences while supporting Emirates’ commercial objectives in Pakistan.
In this role, you will provide a high standard of customer service, assist customers with their travel plans, issue and amend tickets, and actively promote Emirates fares, products and services. You will identify customer needs, create sales opportunities and support revenue growth while ensuring all interactions meet the required quality and service standards. You will also assist Travel Agents with bookings, special arrangements, fares and ticketing formalities, and handle more complex queries and special service requirements.
As a team member, you will support the Customer Sales & Services Team Leader, act as a point of reference for complex bookings and challenging customer interactions, and provide guidance and support to other team members. Within the retail office, you will also support daily sales closing and banking, maintain required documentation and promotional material, and contribute to smooth and efficient retail operations.
Qualification: The ideal candidate should have at least GCSE or A Level education or equivalent, together with relevant experience in a contact centre, reservations office, airline or travel industry environment. Strong knowledge of fares and ticketing, reservations systems, Skywards and travel industry procedures is important, along with good communication, customer service and PC skills. Fluency in additional languages will be an advantage.
If you are passionate about aviation, customer service and sales, and have the confidence to take on a senior role within a dynamic retail environment, we would love to hear from you. Join Emirates and be part of a team that connects people and places while creating exceptional customer experiences.
Location: Karachi
Last Date to Apply: 08 September 2026Apply
Emirates Airways Jobs August 2026
Join Our Whatsapp
Jobs By Cities
Jobs By Field
Jobs By Organization
