United Bank Ltd UBL Jobs Head Operations Management and Service Planning

November 22, 2023 admin

United Bank Ltd UBL Jobs Head Operations Management and Service Planning:

UBL United Bank Ltd is hiring for their Head – Operations Management and Service Planning position in Contact Center at the Karachi office.

If you have 10+ years of experience along with a Master’s degree from an HEC-recognized institution and are ready to lead a team to manage the Contact Center and customer Care Operations, Quality Assurance, and Administration – you’re the right fit for us!

Job Title: Head Operations Management & Service Planning
Total Position: 1
Job Type: Permanent
Job Location: Karachi
Minimum Education: Masters
Minimum Experience: Above 10 Year
Apply By: 27-NOV-23

Eligibility Criteria:

Master’s Degree in the relevant field from any HEC recognized Institute
Minimum 10 years’ experience is required in this capacity
Excellent interpersonal, communication and leadership skills
Strong Cross-functional relation building skills
Must have a clear understanding & complete knowledge of regulatory guidelines, process management, and quality assurance skills
Must have strong decision making skills

Key Responsibilities:

Lead capacity planning activities by ensuring delivery against operational requirements of contact center
Support data analysis and presents insights to key stakeholders to take informed decisions for change management considerations
Help develop policies, strategic plans, frameworks, methodologies and procedures to blend risk management, compliance, and performance monitoring
Ensure the continuity of routine activities, and secure optimal risk-adjusted return through review and risk mapping. Controls include ID sharing, Data leakage, masking of information and securing customer PII, also ensuring BCP/BIA for entire department
Carry out comprehensive and detailed audit and reviews through an examination of the management controls within Contact Center & Customer Care by gathering and evaluating evidences for safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization goals and objectives
Play pivotal role in establishing guidelines and rules for efficient human resource recruitment and development
Develop and maintain effective communications to ensure employees have knowledge of training and new/updated product information
Manage vendor, inventory, requisitions, record items/billings and controls
Ensure effective controls by keeping strong vigilance, Capital Exp. bills processing, recording & procurements to keep vigilance on Capital Exp. Budgeting under different heads
Work closely with all internal stakeholders to establish quality requirements and customer expectations

Last date to apply: 27th November 2023.
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