1Link Pakistan Jobs May 2019

1Link Pakistan Jobs May 2019

Job Title: Customer Support (SO / Officer /Associate level)

Job Description:
• Handling high, medium, low client complaints, queries & other related matters.
• Provide appropriate solutions and alternatives within the time limits; follow up on the complaints, queries, other information to ensure timely resolution, implementation.
• Provide accurate, valid and complete information to the clients.
• Logging of complaints, queries, incidents in provided system.
• Follow communication procedures, guidelines and policies.
• Monitoring of different applications like Phoenix, Authentic, FRMS, BPS, Data center and Infrastructure through provided tools.
• Timely and accurately circulation of different memorandums, notifications and other information amongst the Member Banks and other clients as directed by the management.
• Escalation of prolonged, pending, unresolved cases to the relevant team heads and departments as per the defined escalation matrix.

Job Requirement:
• Minimum bachelor (4-year program) or master’s degree from HEC recognized university or equivalent preferably in Computer Science or related field.
• 0 to 2 years of relevant field experience.

Please send your entries at [email protected] with specifying the position in the subject header.

Job Title: Customer Support & Service Quality (AM / DM Level)

Job Description:
• Coordinate with 1LINK internal organization to ensure delivery of highest standards of customer service and delivery feedback related to service quality.
• Manage the team to ensure all complaints and escalations are handled.
• Achieve the CSAT (Customer Satisfaction) targets and efficiency objectives.
• Maintain a good relationship with the customers at all levels (Internal and external).
• Develop, Optimize and provide continuing support for predefined reports and adhoc reports requested by business users, management and other related functions.
• Bring & Suggest improvements in processes, SLA’s OLA’s, application monitoring tools and performance management.
• Any other additional responsibility assigned by the management.

Job Requirement:
• Minimum bachelor (4-year program) or master’s degree from HEC recognized university or equivalent preferably in Computer Science or related field.
• Minimum 5 years of experience in client services out of which at least 2 years on a leadership role. Banking & Payment Industry experience preferred

Please send your entries at [email protected] with specifying the position in the subject header.

1Link Pakistan Jobs May 2019

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