Sybrid Private Limited Jobs October 2020

Sybrid Private Limited Jobs October 2020:

Company: Sybrid Private Limited
Job Title: Head of Service Quality Call Center

We are hiring Head of Service Quality Call Center
Education: Minimum Bachelors (Masters preferred)
Experience: Minimum 6 years’ experience in the relevant field

Job Description:

• This role is a unique opportunity to manage the Service Quality department, identify areas of improvement and drive strategic Quality related mandates aligned with overall Sybrid leadership.
• This position will be aligned with our mission to simplify and improve our Quality of service which we offer and commits to our clients.
• The role will report to Assistant Vice President, Sybrid Customer Services and will be based in Karachi, Pakistan.

Role Responsibility

• Managing Service Quality team
• Management of all Quality related KPIs which we commit and offers to our clients.
• Ensure that Training needs are properly identified and training are delivered accordingly.
• Designing Monitoring Standards
• Liaison with operations on all quality-related matters.
• Reports Monitoring and analysis
• SQ Team Compliance and Calibration
• Team management.
• Managing team of Service quality officers.

Last Date To Apply: November 01, 2020

Others: If you are interested, kindly apply at careers@sybrid.com and make sure to mention ‘Job Title’ in the subject line.

Company: Sybrid Private Limited
Job Title: Manager Operations Call Center (Technical)

We are hiring Manager Operations Call Center (Technical)

Education: Minimum Bachelors in Computer Science/Engineering (Masters Preferred)
Experience: Minimum 6 years’ experience in the relevant field

Job Description:

We are seeking a team manager for our Call center Operations. The candidate should be technically minded, with a technical support background and people management skills.
The role will report to Assistant Vice President, Sybrid Customer Services and will be based in Karachi, Pakistan.

Role Responsibility

• Produces and analyses management reports to allocate work accordingly.
• Planning and forecasting of call traffic and allocation of resources in different shifts.
• Resolves customer escalation in a timely manner to avoid disruption and minimize business impact.
• Plans and distributes the workload appropriately between Supervisors, team leaders and Technical Support executives to ensure that business needs and deadlines are met.
• Act as a technical liaison on documentation and process improvements.
• Complete random quality check for adherence to process

Last Date To Apply: November 01, 2020

Others: If you are interested, kindly apply at careers@sybrid.com and make sure to mention ‘Job Title’ in the subject line.

Company: Sybrid Private Limited
Position: Customer Service Executive
Experience: 0-2 Years
Qualification: Min Intermediate
Job Location: Karachi
Salary: 33K – 35K plus Incentives
Apply At: careers@sybrid.com
Subject Line: Customer Service Executive

For More Details View The Image.

Company: Sybrid Private Limited
Position: Research Analyst, Senior Database Engineer, Senior Software Engineer (.NET), Senior SQA Engineer, Software Engineer (.NET), UI / UX Designer
Experience: Mentioned in image below
Qualification: Mentioned in image below
Job Location: Islamabad, Karachi
Last Date to Apply: 30 October 2020
Apply At: hiring@sybrid.com

For More Details View The Image.

Sybrid Private Limited Jobs October 2020