Raqami Islamic Digital Bank Jobs Head Of Operations
Raqami Islamic Digital Bank Jobs Head Of Operations:
Organization: Raqami Islamic Digital Bank
WE ARE HIRING HEAD OF OPERATIONS
Role and Responsibilities:
- Oversee and manage all operational functions, ensuring efficiency, compliance with Shariah principles, and alignment with the bank’s strategic objectives.
- Lead and supervise the Call Center team to deliver exceptional customer service and resolve customer inquiries promptly.
- Develop, implement, and optimize operational policies, procedures, and processes to enhance service delivery and cost efficiency.
- Ensure regulatory compliance across all operations, liaising with relevant authorities and internal stakeholders.
- Identify operational risks, implement mitigation strategies, and monitor performance to ensure risk management excellence.
- Collaborate with IT teams to integrate technology solutions and automation to streamline operations and improve scalability.
- Build and lead a high-performing operations team, fostering professional development and accountability.
- Drive customer-centric initiatives and ensure seamless collaboration between the Call Center and other departments to enhance customer experience
Department: Operations
Years of Experience required: 10 to 15 Years
Qualification: Master’s degree in Business, Finance and / or Operations
Location: Karachi
We are an equal opportunity employer and value diversity & inclusion.
Apply now at [email protected]
Deadline to apply: 24th January, 2025
Raqami Islamic Digital Bank Jobs Head Of Operations
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