Lulusar Pakistan Jobs June 2020

Lulusar Pakistan Jobs June 2020:

Job Opening in Lahore!

We are currently looking for a Customer Support Manager who can assist us in achieving customer satisfaction goals to our growing brand and can lead a team of customer support agents. Find the details in the attached document!

Please email your CV’s to waheed.ahmed@lulusar.com and hr@lulusar.com

Company: Lulusar (Intermoda Brands)
Job title: Customer Support Manager
Reporting to: Operations Manager
Location: 72-A Raiwind Rd, Bhobtian, Lahore, Punjab, Pakistan
Hours: Full-time
Salary: Competitive
Start date: June, 2020
Lulusar is an online women’s wear brand that offers functional & trendy daily wear clothing for fashion-conscious
& progressive women. We are currently looking for a Customer Support Manager who can assist us in achieving
customer satisfaction goals to our growing brand and can lead a team of customer support agents.

This role involves you to:

• Supervise day-to-day operations in the customer service department
• Manage a team of customer support agents
• Take ownership of customers issues and following problems through to resolution
• Maintain accurate records and document all customer service activities and discussions
• Be confident with report writing and presenting the updates to Operations Manager
• Help in assessing service statistics and preparing detailed reports
• Assist with managing and restructuring customer support team
• Implement and monitor SOPs assigned by Operations Manager
• Assist with hiring and training new staff
• Be client-facing and help the team with customer complaints over different platforms
• Stay informed on the latest industry techniques and methods
• Work with other departments to improve communication quality and customer feedback
• Be a planner, inform your manager about the customer support issues on time
• Have confidence in speaking and writing to the customers
• Most importantly, have a can-do attitude. Be prepared to get involved in everything within the customer support department

Requirements:

• Bachelor’s degree/ experience in business administration or relevant field
• Fresh graduates can apply
• Proficiency in Microsoft Office and have a working knowledge of customer service software, databases, and tools
• Ability to think strategically and to lead
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques
• Excellent leadership and interpersonal skills

What we offer:

• A competitive starting salary with the opportunity of growth
• Chance of working with young, ambitious and hardworking team with a diverse background
• Chance to increase your e-commerce knowledge and experience
• A superb, safe and modern office with flexibility to work from home occasionally

Job Opportunity in Lahore!

We are currently looking for multiple positions (both in evening and morning) for Social Media Executive who can handle customer queries on different platforms and help us achieve customer satisfaction goals of our growing brand. Please find details in the attached document.

Please send your CVs to waheed.ahmed@lulusar.com and hr@lulusar.com

Company: Lulusar (Intermoda Brands)
Job title: Social Media Executive
Reporting to: Customer Support Manager
Location: 72-A Raiwind Rd, Bhobtian, Lahore, Punjab, Pakistan
Hours: Morning and Evening Shifts
Salary: Competitive
Start date: June, 2020
Lulusar is an online women’s wear brand that offers functional & trendy daily wear clothing for fashion-conscious
& progressive women. We are currently looking for multiple positions (both in evening and morning) for Social
Media Executive who can handle customer queries on different platforms and help us achieve customer
satisfaction goals of our growing brand.

This role involves you to:

• Oversee all company social media accounts management
• Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote
• brand-focused messages
• Take ownership of customers issues and following problems through to resolution
• Help in assessing service statistics and preparing detailed reports
• Follow SOPs assigned by Operations Manage
• Stay informed on the latest industry techniques and methods
• Be a planner, inform your manager about the customer support issues on time
• Have confidence in speaking and writing to the customers
• Most importantly, have a can-do attitude. Be prepared to get involved in everything within the customer support department

Requirements:

• Bachelor’s degree/ experience in business administration or relevant field
• Fresh graduates can apply
• Proficiency in Microsoft Office
• Outstanding written and verbal communication and interpersonal skills.

What we offer:

• • A competitive starting salary with the opportunity of growth
• • Chance of working with young, ambitious and hardworking team with a diverse background
• • Chance to increase your e-commerce knowledge and experience
• • A superb, safe and modern office with flexibility to work from home occasionally

Lulusar Pakistan Jobs June 2020