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Jubilee Life Insurance Company Ltd Jobs Customer Facilitation Officer

Jubilee Life Insurance Company Limited Jobs Customer Facilitation Officer:

Job Opportunity – Customer Facilitation Officer (Multiple Cities)

Jubilee Life Insurance is looking for:

Title : Customer Facilitation Officer
Department : Retail Operations, Marketing and Administration
Section: Service Quality & Customer Services
Location: Karachi / Lahore / Faisalabad / Peshawar
Education: B.COM/BBA/MBA (Minimum graduate)
*Fresh graduates are encouraged to apply
Experience: 0 -1 years in complaint handling / Compliant resolution
Skills Requirement: Excellent communication skills (Verbal & Written)

Job Duties:

  1. The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT.
  2. Coordination with the other relevant dept. for resolution of the customer complaints
  3. Calls to customer to satisfying them in relates to customer complaints
  4. Managing Info & Complaints mail Boxes
  5. Arranging the deposit the refund chq and follow-up the customer which necessary
  6. Arranging to reconcile the receipts and payments and arrange to refund if any excess payment
  7. Coordinate with sale team for onward resolution of the complaint and request
  8. Arranging the investigate the policy documents (TCS/Leopard)
  9. Arrange to run, print and dispatch request letters to customer
  10. Arranging to resolve policy online portal issues
  11. Maintaining MIS for complaint letter received & route the same for filling once complaints resolved
  12. Saffron Card deficiency, re-issuance and arrange to resolve the complaint accordingly
  13. Arrangement of the premium deduction based on the customer complaint
  14. Liaison with other dept.

Interested candidates can send in their CV’s at [email protected] latest by , 06 February, 2022

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