Inbox Business Technologies Jobs Team Lead IT Operations
Inbox Business Technologies Jobs Team Lead IT Operations:
Inbox Business Technologies is looking to hire TeamLead IT Operations for one of prestigious clients based in Karachi (Banking Sector).
Position: Team Lead – IT Operations
Experience Required: 3-4 Years
Education: BS/B.sc (IT/CS)
Skills: IT Operation, End User Support, Etc.
JDs:
- The Team Lead, End User Support role is responsible for providing direction on the day-to-day operations of the help desk and operations teams and works closely with the Manager.
- End User Support to provide optimal service to the client Provide direction to the team on all help desk and operations related matters, which includes ensuring workload allocation is equitable amongst all team members
- Responsible for providing technical assistance to users (both hardware and software) which includes troubleshooting, researching and resolving issues in a timely manner.
- Responsible for ensuring Helpdesk tickets are documented and resolved in a timely manner.
- Act as subject matter expert and respond to complex questions and problems raised by team members or users. Escalate issues to appropriate Manager as needed.
- Ensure there is a consistent and optimal work schedule for Helpdesk and Operations teams covering the Helpdesk business hours and after-hours support.
Please Apply Now with Updated CV also mentioned the Position in Subject of Email
Inbox Business Technologies Jobs Team Lead IT Operations
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