Dr Ziauddin Hospital Jobs Front Office Manager
Dr Ziauddin Hospital Jobs Front Office Manager:
Organization: Dr Ziauddin Hospital
JOIN US WE’RE HIRING Front Office Manager
LOCATION: DR. ZIAUDDIN HOSPITAL, NORTH NAZIMABAD, HEAD OFFICE, KARACHI.
JOB SUMMARY:
The Front Office Manager will be responsible for leading and transforming front office operations to deliver an excellent patient experience. This role is not limited to daily supervision; it focuses on improving systems, enhancing service quality, developing staff, and introducing best practices to grow the department and align it with international healthcare service standards.
JOB RESPONSIBILITIES:
- Manage and continuously improve all front desk, reception, and patient facilitation services.
- Identify service gaps and introduce innovative solutions for smoother patient flow.
- Ensure high-quality customer service standards across all front office touchpoints.
- Handle escalated patient concerns professionally and ensure timely resolution.
- Monitor patient feedback and convert insights into service improvements.
- Prepare succession plans and develop high-potential team members.
- Work closely with clinical and administrative departments to improve coordination.
- Standardize registration, appointment handling, billing coordination, and information desk operations.
- Ensure accurate data capture and reporting for management review.
- Prepare and submit daily, weekly, and monthly reports on front office operations.
- Support implementation and optimization of Hospital Information Systems (HIS).
- Contribute to hospital-wide service excellence and branding initiatives.
- Design and implement patient experience initiatives.
- Identify service gaps and introduce innovative solutions for smoother patient flow.
KNOWLEDGE & COMPETENCES:
- Strong leadership and people development skills.
- Excellent communication and conflict management.
- Process improvement and service design mindset.
- Patient experience and customer service excellence.
- Ability to implement systems, SOPs, and performance frameworks.
- Strong analytical and reporting skills.
- Proficiency in HIS and MS Office.
REQUIREMENTS:
- Academic Qualification: Master’s degree in Hospital Administration, Business Administration, or a related field (required).
- Working Experience: 8–10 years of experience in front office / patient services within a healthcare or service industry, At least 3 years in a managerial or leadership role.
LAST DATE FOR SUBMISSION IS 20 FEB, 2026
If your profile matches the above criteria, please share your resume and ensure to mark the position applied for in the subject line. Only short-listed candidates will be contacted. Dr. Ziauddin Hospital is an equal opportunity employer.
SEND YOUR RESUME TO:[email protected]
Dr Ziauddin Hospital Jobs Front Office Manager
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