Link1 Pvt Ltd Jobs October 2019
Link1 Pvt Ltd Jobs October 2019:
Position: Manager Customer Support & Service Quality
Qualification: Minimum Bachelors (4-year program) or master’s degree
Location: Karachi
Experience: 6-8 years of experience in client services
Job Description:
- Ensure delivery of highest standards of customer service
- Manage the team to ensure all complaints and escalations are handled
- Interact with Operation support teams to plan and achieve needed resourcing and training plans
- Achieve the CSAT (Customer Satisfaction) targets and efficiency objectives
- Achieve key operation results and KPIs for both qualitative and efficiency matrix
- Work towards continuous improvement at performance through extensive analysis and action planning
- Coach team members to improve their overall performance and identify the area of improvement
- Define, develop and deploy Service Quality Model & quality assurance strategy.
Job Requirements:
- Emotional Resilience
- Self-reflecting and open to feedback
- Self-Starter and able to work independently
Please send your resumes at [email protected] specifying the position in the subject header.
Position: Assistant General Manager – IT Ops & Infrastructure
Qualification: Masters in (CS / IT / Computer Engineering)
Location: Karachi
Experience: 10-12 years of experience in IT service industry
Job Description:
- Supervise systems, infrastructure, DBMS and communications network.
- Design, establish and maintain a network infra for local and wide area connectivity and remote access.
- Participate in vendor contract negotiations for all new computer equipment & software purchased for the organization.
- Manage the day-to-day operations of the IT including directing staff, who support administrative computing, networking, user services, telecommunications and other functions.
- Assess and anticipate technology projects and recommend needful.
- Establish the strategic and tactical goals, policies, and procedures for the information technology department.
- Work with project managers to ensure optimum allocation and utilization of technology resources.
Job Requirements:
- Strategic planning & Budget making
- Documentation building, interpersonal and team management skills
Please send your resumes at [email protected] specifying the position in the subject header.
Position: Assistant General Manager – Quality Assurance
Qualification: Bachelors (4 Years) or master’s IT
Location: Karachi
Experience: 10-12 years of professional experience
Job Description:
- Oversee and ensure smooth services of 1LINK test environment
- Devise automated QA strategy and ensure its alignment with business
- Define/ monitor IT performance measures
- Provide technical support to member banks and third-party service providers
- Formulate SOPs and quality measures to streamline core business processes
- Resolve unusually complex or cross technology incidents
- Proactively and reactively look for solutions to prevent problems from occurring in technology area
- Analysis of business process workflow within specific systems and make recommendations improvement
Job Requirements:
- Strong working knowledge of payment switches, web services – SOAP/REST APIs, TLS/SSL encryption
- Strong working knowledge of ISO8583 and its variants
- Having Global Payment Schemes certification (VISA, MasterCard, China Union Pay, JCB)
- Working knowledge of tools like Selenium, JMeter
- Strong scripting knowledge in any language like Python/Perl/etc.
- Strong SQL query writing
Please send your resumes at [email protected] specifying the position in the subject header.
Link1 Pvt Ltd Jobs October 2019
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