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Hopscotch Pakistan Jobs Customer Care Executive



Hopscotch Pakistan Jobs Customer Care Executive:

Organization: Hopscotch Pakistan

Job Title: Customer Care Executive
Location: Lahore

Highpoint Ventures (Pvt) Ltd. (Hopscotch & Carom) a kidswear brand operating since 2014, having a presence in the major cities of Pakistan, is looking for a โ€œCustomer Care Executiveโ€ to join its E-commerce team.





Key Responsibilities:

  • Respond to customer queries via phone, email, live chat, and social media in a professional and timely manner.
  • Assist customers with placing orders, tracking shipments, processing returns/exchanges, and resolving payment or delivery issues.
  • Provide detailed product information, including size, fit, material, and styling advice.
  • Address customer complaints effectively and ensure satisfactory resolutions.
  • Work closely with the warehouse and logistics teams to track deliveries and resolve shipping concerns.
  • Maintain accurate records of customer interactions and transactions using CRM software.
  • Gather customer feedback and share insights with relevant departments to improve service and product offerings.
  • Stay updated on brand policies, promotions, and product launches to provide informed responses to customers.

Requirements:

  • Bachelorโ€™s degree in business administration, Marketing, Communications, or a related field.
  • At least 1-2 years of experience in customer service, preferably in e-commerce, retail, or fashion industry.
  • Proficiency in using CRM software, E-store platforms (Shopify), Ginkgo, Microsoft Office (Excel, Word, Outlook), and social media for customer engagement.
  • Strong verbal and written communication skills

Last Date to Apply: February 13, 2025

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Hopscotch Pakistan Jobs Customer Care Executive

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